Through the eyes of others : using developmental peer reviews to promote reflection and change in organizations
Nicolini, Davide, Hartley, Jean, Stansfield, Annette and Hurcombe, Judith. (2011) Through the eyes of others : using developmental peer reviews to promote reflection and change in organizations. Journal of Organizational Change Management, Volume 24 (Number 2). pp. 211-228. ISSN 0953-4814Full text not available from this repository.
Official URL: http://dx.doi.org/10.1108/09534811111119771
Purpose This paper seeks to critically examine the principles, mechanisms, and critical success factors of developmental peer review as a way to promote reflection and change in organizations.
Design/methodology/approach This paper calls developmental peer review the structured, managed, and collaborative process whereby reputable others are invited into an organisation to provide feedback and offer guidance on organisational change and improvement. In the paper, the authors use the example of developmental peer review in UK local government both to foreground some of the distinctive aspects of the methodology and to identify some of its critical conditions of use.
Findings The paper argues that this type of initiative often co-exists with a more judgemental inspection-oriented double. The institutional framework that surrounds developmental peer review makes it therefore both a powerful and delicate tool. There is a need in this initiative to maintain a dynamic balance to avoid either coercion or collusion in review.
Practical implications In order to achieve its potential, peer review needs to be clearly framed and constructed as a developmental initiative. In the paper, a number of suggestions of how to do so are offered. If doubts exist on the nature of the exercise, it is likely that people will interpret it as a form of inspection and react defensively, reducing its capacity to trigger learning and transformation.
Originality/value This paper advances knowledge and understanding about developmental peer review, by drawing on the relevant literature and also analysing a prevalent form of such review in current use in local government organizations in England and Wales.
|Item Type:||Journal Article|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
|Divisions:||Faculty of Social Sciences > Warwick Business School > International Centre for Governance & Public Management
Faculty of Social Sciences > Warwick Business School > Innovation, Knowledge & Organisational Networks Research Unit
Faculty of Social Sciences > Warwick Business School > Industrial Relations & Organisational Behaviour
Faculty of Social Sciences > Warwick Business School
|Library of Congress Subject Headings (LCSH):||Organizational change -- Management, Organizational learning, Action research|
|Journal or Publication Title:||Journal of Organizational Change Management|
|Publisher:||Emerald Group Publishing Ltd.|
|Page Range:||pp. 211-228|
|Access rights to Published version:||Restricted or Subscription Access|
Alderfer, C.P. and Holbrook, J. (1973), “A new design for survey feedback”, Education and Urban
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