The Library

Emerging barriers in E-government implementation

Tools

Angelopoulos, Spyros, Kitsios, F., Kofakis, P. and Papadopoulos, Thanos (2010) Emerging barriers in E-government implementation. In: 9th IFIP WG 8 5 International Conference, EGOV 2010, University of Lausanne, Lausanne, Switzerland, 29 Aug-2 Sep 2010. Published in: Lecture Notes in Computer Science, Volume 6228 pp. 216-225.

Full text not available from this repository.

Official URL: http://dx.doi.org/10.1007/978-3-642-14799-9_19

Abstract

This study presents the outcomes of a qualitative case study of implementing e-government Information Systems within the national digital strategy in a governmental organisation, following action research. The results show that although e-government is a socio-technical process and has to accommodate the views of all stakeholders, this is questioned in practice. No matter if e-government needs to be a tool for decentralisation and democratisation, this scope may be rendered futile due to the fundamental role of the political support required to secure future funds for implementation. While focusing on the changes in business processes that have to be considered by governmental institutions to successfully implement e-government, the need for a holistic model, which can embrace the back- and front- office, and be linked to the real citizens' needs, arises.

Item Type:

Conference Item (Paper)

Subjects:

H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
J Political Science > JF Political institutions (General)
T Technology > T Technology (General)

Divisions:

Faculty of Social Sciences > Warwick Business School

Library of Congress Subject Headings (LCSH):

Public administration -- Information resources management, Internet in public administration, Administrative agencies -- Technological innovations -- Management, Information society -- Government policy, Organizational change

Journal or Publication Title:

Lecture Notes in Computer Science

Publisher:

Springer

ISSN:

0302-9743

Official Date:

2010

Dates:

Date	Event
2010	Published

Volume:

Volume 6228

Page Range:

pp. 216-225

Identification Number:

10.1007/978-3-642-14799-9_19

Status:

Peer Reviewed

Publication Status:

Published

Access rights to Published version:

Restricted or Subscription Access

Conference Paper Type:

Paper

Title of Event:

9th IFIP WG 8 5 International Conference, EGOV 2010

Type of Event:

Conference

Location of Event:

University of Lausanne, Lausanne, Switzerland

Date(s) of Event:

29 Aug-2 Sep 2010

References:

1. Aichholzer, G., Schmutzer, R.: Organisational challenges to the development of electronic
government. In: 11th International Workshop on Database and Expert Systems
Applications. IEEE Computer Society, Los Alamitos (2000)
2. Angelopoulos, S., Kitsios, F., Papadopoulos, T.: Identifying Critical Success Factors in e-
Government: A New service development approach. Transforming Government: People,
Process and Policy 4(1), 95–118 (2010)
3. Angelopoulos, S., Kitsios, F., Babulak, E.: From e to u: Towards an innovative digital era.
In: Kotsopoulos, S., Ioannou, K. (eds.) Heterogeneous Next Generation Networking:
Innovations and Platform, pp. 427–444 (2008)
4. Bourn, J.: Better Public Services Through E-Government. The National Audit Office,
London (2002)
5. Brudney, J., Selden, S.: The adoption of innovation by smaller local governments: the case
of computer technology. American Review of Public Administration 25, 71–86 (1995)
6. Carter, L., Belanger, F.: The utilization of e-government services: citizen trust, innovation
and acceptance factors. Information Systems Journal 15, 5–25 (2005)
7. Checkland, P.: Systems Thinking, Systems Practice. Wiley, Chichester (1981) 8. Chen, Y., Gant, J.: Transforming local e-government services: the use of application
service providers. Government Information Quarterly 18(4), 343–355 (2001)
9. Choudrie, J., Lee, H.: Broadband development in South Korea: institutional and cultural
factor. European Journal of Information Systems 13(2), 103–114 (2004)
10. Davis, F.: Perceived usefulness, perceived ease of use and user acceptance of information
technology. MIS Quarterly 13, 319–340 (1989)
11. DeLone, W.H., McLean, E.R.: Information systems success: The quest for the dependent
variable. Information Systems Research 3(1), 60–95 (1992)
12. Dillon, J., Pelgrin, W.: E-Government/Commerce in New York State, Office of
Technology, New York, NY (2002)
13. EU DG Information Society.: Top of the Web: user satisfaction and usage survey of egovernment
services, DG Information Society, European Commission (2004),
http://www.eprocnet.gov.ie/other-documents/
topofthewebsurveyresults.pdf/
14. Elliman, T., Irani, Z., Love, P.E.D., Jones, S., Themistocleous, M.: Evaluating egovernment:
Learning from the Experiences of Two UK Local Authorities. Information
Systems Journal, special issue on e-Government 15, 61–82 (2005)
15. Gefen, D., Pavlou, P.A., Warkentin, M., Rose, G.M.: EGovernment Adoption. In: The
Proceedings of the Eighth Americas Conference on Information Systems (2002)
16. Hackney, R., Jones, S., Irani, Z.: eGovernment Information Systems Evaluation:
Conceptualising ‘Customer Engagement’. In: eGovernment Workshop, eGOV’05 (2005)
17. Halaris, C., Magoutas, B., Papadomichelaki, X., Mentzas, G.: Classification and Synthesis
of Quality Approaches in e-Government Services. Internet Research 17(4), 378–401
(2007)
18. Heeks, R.: Understanding e-Governance for development, The University of Manchester,
Institute for Development Policy and Management: iGovernment Working Papers Series,
Number 11/2001 (2001),
http://unpan1.un.org/intradoc/groups/public/
documents/NISPAcee/UNPAN015484.pdf
19. Lenk, K., Traunmuller, R.: A framework for electronic government. Paper Presented at
11th International Workshop on Database and Expert Systems Applications. IEEE
Computer Society, London (2000)
20. Miles, M.B., Huberman, A.M.: Qualitative Data Analysis: An Expanded Sourcebook.
Sage, Thousand Oaks (1994)
21. Moon, J., Kim, Y.: Extending the TAM for a worldwide-web context. Information and
Management 28, 217–230 (2001)
22. Moon, J., Norris, D.: Does managerial orientation matter? The adoption of reinventing
government and e-government at the municipal level. Information Systems Journal 15, 43–
60 (2005)
23. Norris, D.F., Campillo, D.: Factors Affecting Innovation Adoption by City Governments:
The Case of Leading Edge Information Technologies, Maryland Institute for Policy
Analysis and Research. University of Maryland, Baltimore, MD, USA (2000)
24. Robertson, J.: Open-source content management systems (2004),
http://www.steptwo.com.au/files/kmc_opensource.pdf (June 22, 2005)
25. Rogers, E.: Diffusion of Innovations, 4th edn. Free Press, New York (1995)
26. Simon, H.A.: Administrative behavior, 3rd edn. The Free Press, New York (1976)
27. Themistocleous, M., Irani, Z.: Evaluating Enterprise Application Integration Technologies:
A Novel Frame of References. European Journal of Operational Research (2002) 28. Tsai, J.H.: Political structure, legislative process, and corruption: comparing Taiwan and
South Korea, Crime, Law and Social Change (2009) doi: 10.1007/s10611-009-9188-y
29. Tully, J., Chambers, S.: Contract or Conversation? Theoretical Lessons from the Canadian
Constitutional Crisis, Politics and Society 26(1), 143–172 (1998)
30. Venkatesh, V., Davis, F.: A theoretical extension of the technology acceptance model: four
longitudinal field studies. Management Science 46, 186–204 (2000)
31. Venkatesh, V., Morris, M.: Why don’t men ever stop to ask for directions? Gender, social
influence, and their role in technology acceptance and usage behaviour. MIS Quarterly 24,
115–139 (2000)
32. Yildiz, M.: E-government Research: Reviewing the Literature, Limitations, and Ways
Forward. Government Information Quarterly 24, 646–665 (2007)