Angelopoulos, Spyros, Kitsios, F., Kofakis, P. and Papadopoulos, Thanos (2010) Emerging barriers in E-government implementation. In: 9th IFIP WG 8 5 International Conference, EGOV 2010, University of Lausanne, Lausanne, Switzerland, 29 Aug-2 Sep 2010. Published in: Lecture Notes in Computer Science, Volume 6228 pp. 216-225.

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Abstract

This study presents the outcomes of a qualitative case study of implementing e-government Information Systems within the national digital strategy in a governmental organisation, following action research. The results show that although e-government is a socio-technical process and has to accommodate the views of all stakeholders, this is questioned in practice. No matter if e-government needs to be a tool for decentralisation and democratisation, this scope may be rendered futile due to the fundamental role of the political support required to secure future funds for implementation. While focusing on the changes in business processes that have to be considered by governmental institutions to successfully implement e-government, the need for a holistic model, which can embrace the back- and front- office, and be linked to the real citizens' needs, arises.

Item Type:	Conference Item (Paper)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management J Political Science > JF Political institutions (General) T Technology > T Technology (General)
Divisions:	Faculty of Social Sciences > Warwick Business School
Library of Congress Subject Headings (LCSH):	Public administration -- Information resources management, Internet in public administration, Administrative agencies -- Technological innovations -- Management, Information society -- Government policy, Organizational change
Journal or Publication Title:	Lecture Notes in Computer Science
Publisher:	Springer
ISSN:	0302-9743
Date:	2010
Volume:	Volume 6228
Page Range:	pp. 216-225
Identification Number:	10.1007/978-3-642-14799-9_19
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access
Conference Paper Type:	Paper
Title of Event:	9th IFIP WG 8 5 International Conference, EGOV 2010
Type of Event:	Conference
Location of Event:	University of Lausanne, Lausanne, Switzerland
Date(s) of Event:	29 Aug-2 Sep 2010
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URI:	http://wrap.warwick.ac.uk/id/eprint/41647

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