Clarke, Angela (1998) Improving the change management process : executive summary. EngD thesis, University of Warwick.

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Abstract

As external factors increasingly influence the way businesses operate, companies have to be
able to adapt in order to cope with these external influences. They have to become agile and
responsive to change in order to gain a real competitive advantage. However, most companies
believe that they are unable to achieve this to their satisfaction. One of the main reasons cited
is their inability to manage change effectively.
The research summarised in this report identifies how the process of managing change can be
facilitated and improved. It builds on the main concerns and issues identified in the change
management literature and is supported with evidence from companies undergoing change.
The research focuses, in particular, on best practice benchmarking, critical success factors for
change, the role of corporate culture, understanding learning organisations and how to sustain
change.
Based on these research areas, two major developments are proposed to help organisations to
manage change more effectively. The first method focuses on a benchmarking tool for change
management. Formed from the actual practices of organisations who have managed change
effectively, the tool provides a quantifiable way for companies to measure and improve their
performance in change management. Its successful implementation in a number of different
applications and levels, as demonstrated in the research, suggests that it could provide
significant benefits to any organisation undergoing change.
The second method focuses on sustaining long term successful change management, through
more effective capture, sharing and transfer of knowledge within a company. This is known as
corporate learning. A corporate learning framework, based on best practice, is proposed as a
way forward for organisations to ensure that a holistic approach is taken when implementing
corporate learning.
Used correctly, these innovative methods provide mechanisms which can help any company
undergoing change to improve the way in which it manages that change.

Item Type:	Thesis (EngD)
Subjects:	H Social Sciences > HD Industries. Land use. Labor
Library of Congress Subject Headings (LCSH):	Organizational change, Benchmarking (Management)
Official Date:	June 1998
Dates:	Date Event June 1998 Submitted
Institution:	University of Warwick
Theses Department:	School of Engineering
Thesis Type:	EngD
Publication Status:	Unpublished
Supervisor(s)/Advisor:	Manton, Stan ; Garside, John, 1944- ; Gardiner, Mike
Extent:	[viii], 57, [7] leaves
Language:	eng

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