The Library
Continuing use of information technology as value co-creation : the role of contextual variety and means drivenness
Tools
Ng, Irene C. L., Guo, Lei and Ding, Yi (2012) Continuing use of information technology as value co-creation : the role of contextual variety and means drivenness. Working Paper. Warwick Manufacturing Group, Coventry.
|
PDF
WRAP_Ng_050312-jsr_itusewp7.pdf - Published Version - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader Download (364Kb) |
Official URL: http://www2.warwick.ac.uk/fac/sci/wmg/research/rtg...
Abstract
Understanding antecedents of Information Technology (IT) use has been a core stream within Information Systems (IS) research, and it has had a steady following since the original proposal by Davis’ Technology Acceptance Model (TAM) (Davis 1989). In most studies, the antecedents of IT use tend to focus on rational evaluations (e.g. Karahanna, Straub and Chervany 1999; Venkatesh and Davis 2000), but some researchers (e.g. Kim, Chan and Chan 2007a; Davis, Bagozzi and Warshaw 1992; Beaudry and Pinsonneault 2010) also acknowledge the existence of affective inputs to the formation of the individual’s adoption intentions and use behaviors.
| Item Type: | Working or Discussion Paper (Working Paper) |
|---|---|
| Subjects: | H Social Sciences > HM Sociology T Technology > T Technology (General) |
| Divisions: | Faculty of Science > WMG (Formerly the Warwick Manufacturing Group) |
| Library of Congress Subject Headings (LCSH): | Information technology -- Use studies, Smartphones |
| Series Name: | Service Systems Research Group Working Paper Series |
| Publisher: | Warwick Manufacturing Group |
| Place of Publication: | Coventry |
| ISSN: | 2049-4297 |
| Date: | March 2012 |
| Volume: | Vol.2012 |
| Number: | No.7 |
| Status: | Not Peer Reviewed |
| Publication Status: | Published |
| Access rights to Published version: | Open Access |
| References: | Adelman, M.B. and A.C. Ahuvia, (1995) Social support in the service sector: the antecedents, processes and outcomes of social support in an introductory service. Journal of Business Research (32), 273–82. Ajzen, I., and M. Fishbein (1975). Understanding Attitudes and Predicting Social Behaviour. New Jersey: Prentice-Hall. Ajzen I., and M. Fishbein (1980). Understanding Attitudes and Predicting Social Behavior. Englewood Cliffs, NJ: Prentice-Hall. Arnould, E.J. (2008). “Service-Dominant Logic and Resource Theory,” Journal of the Academy of Marketing Science (36), 21-24. Arnould, E. J., L. L. Price, and A. Malshe (2006). “Toward a Cultural Resource-Based Theory of the Customer,” in The Service-Dominant Logic of Marketing: Dialog, Debate and Directions, R. F. Lusch, and S. L. Vargo, eds. Armonk, NY: ME Sharpe, pp. 320-33. Baron, R. M. and D.A. Kenny (1986). "The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations," Journal of Personality & Social Psychology (51:6), 1173-82. Beaudry, A., and A. Pinsonneault (2010). "The Other Side of Acceptance: Studying the Direct and Indirect Effects of Emotions on Information Technology Use," MIS Quarterly, (34:4), 689-710. Beverland, M.B., F. Farrelly and Z. Woodhatch (2004). "The Role of Value Change Management in Relationship Dissolution: Hygiene and Motivational Factors," Journal of Marketing Management (20:9), 927-40. Bhattacherjee, A. (2001). "Understanding Information Systems Continuance: An Expectation-Confirmation Model," MIS Quarterly (25: 3), 351-70. Bhattacherjee, A. and G. Premkumar (2004). "Understanding Changes in Belief and Attitude Toward Information Technology Usage: A Theoretical Model and Longitudinal Test," MIS Quarterly (28: 2), 229-54. Bradford, M. and J. Florin (2003). “Examining the Role Of Innovation Diffusion Factors On The Implementation Success Of Enterprise Resource Planning Systems,” International Journal of Accounting Information Systems (4:3), 205-225. Byrne B.M. (2010). Structural Equation Modeling With AMOS: Basic Concepts, Applications, and Programming (2nd edn). New York: Routledge Academy. Chandler, J. D. and S. L. Vargo (2011). "Contextualization and Value-in-Context: How Context Frames Exchange," Marketing Theory (11:1), 35-49. Chen, J. V., D. C Yen and K. Chen (2009). “The Acceptance and Diffusion of the Innovative Smart Phone Use: A Case Study of a Delivery Service Company in Logistics, Information and Management,” Information & Management (46:4) May, 241-48. Cook, P.J. and D.A. Graham (1977). “The Demand for Insurance and Protection: The Case of Irreplaceable Commodities,” The Quarterly Journal of Economics (91:1), February, 143-56. Christensen, C. M., D. A. Scott, G. N. Berstell, and D. Nitterhouse (2007). "Finding the Right Job for your Product." MIT Sloan Management Review (48:3, Spring). Crum, M. R., G. Premkumar and K. Ramamurthy (1996). “An Assessment Of Motor Carrier Adoption, Use, And Satisfaction with EDI,”Transportation Journal (35:4),44- 57. Davis, F. D. (1989). “Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology,” MIS Quarterly (13:3), September, 319-40. Davis, F.D., R. P. Bagozzi and P.R. Warshaw (1992). “Extrinsic And Intrinsic Motivation To Use Computers In The Workplace,” Journal of Applied Social Psychology (22:14), July, 1111-32. Flint, D. J., R. B. Woodruff and S. F. Gardial (2002). “Exploring The Customer Value Change Phenomenon in a Business-To-Business Context,” Journal of Marketing (66), October, 102-17. Ghose, Anindya and Sang Pil Han (2011), "An Empirical Analysis of User Content Generation and Usage Behavior on the Mobile Internet," Management Science, forthcoming. Grönroos C. and A. Ravald (2011).“Service as Business Logic: Implications for Value Creation and Marketing,” Journal of Service Management (22:1), 5-22. Heinonen K. and T. Strandvik (2009). "Monitoring Value-In-Use of e-Service," Journal of Service Management (20:1), 33- 51. Karni, E. (1983). “Risk Aversion for State-Dependent Utility Functions: Measurement and Applications,” International Economic Review (24:3), 637–47. Karahanna, E., D. W. Straub, and N. L. Chervany. (1999). “Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post- Adoption Beliefs,” MIS Quarterly (23:2), 183-213. Kim, H.W., H.C, Chan and Y. P. Chan (2007a). “A Balanced Thinking-Feeling Model of Information Systems Continuance,” International Journal of Human-Computer Studies (65), 511-25. Kim, H.W., H.C. Chan and S. Gupta (2007b). “Value-based Adoption of Mobile Internet: An Empirical Investigation,” Decision Support Systems (43), 111 –26. Kim, S.S., and N.K. Malhotra (2005). "A Longitudinal Model of Continued IS Use: An Integrative View of Four Mechanisms Underlying Postadoption Phenomena," Management Science(51: 5), 741-55. Kim, B., and J. Oh (2010). “The Difference Of Determinants Of Acceptance And Continuance Of Mobile Data Services: A Value Perspective,” Expert Systems with Applications, forthcoming Kim, C., M. Mirusmonov and I. Lee (2010). “An Empirical Examination of Factors Influencing the Intention to Use Mobile Payment,” Computers in Human Behavior (26), 310–22. Knight, F. H. (1921). Risk, Uncertainty and Profit, Boston: Houghton Mifflin. Lapierre, J., A. Tran-Khanh and J. Shelling (2008). “Antecedents of Customers' Desired Value Change in a Business-to- Business Context: Theoretical Model and Empirical Assessment,” Services Marketing Quarterly (29:3), 114-48. Lemon, K. N., T. W, Barnett and R. S. Winer (2002). “Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision,” Journal of Marketing, (66:1), 1−14. Limayem, M., S.G. Hirt and C.M.K. Cheung (2007). "How Habit Limits the Predictive Power of Intention: the Case of Information Systems Continuance," MIS Quarterly (31: 4), 705-37. Lo’pez-Nicola’s, C., , F.J. Molina-Castillo and H. Bouwman (2008). “An Assessment of Advanced Mobile Services Acceptance: Contributions from TAM and Diffusion Theory Models,” Information & Management (45), 359-64. Luo, X., H. Li, J. Zhang and J.P. Shim (2010). “Examining Multi-dimensional Trust and Multi-faceted Risk in Initial Acceptance of Emerging Technologies: An Empirical Study of Mobile Banking Services,” Decision Support Systems (49), 222-34. Lusch, R.F., S. Vargo and G. Wessels (2008). “Toward a Conceptual Foundation for Service Science: Contributions from Service-Dominant Logic,” IBM Systems Journal (47:1), 5–14. Maglio, P.P and J. Spohrer (2008). “Fundamentals of Service Science,”Journal of the Academy of Marketing Science: Special Issue on Service-Dominant Logic (36), 18-20. Maglio, P.P., S.L. Vargo, N. Caswell, and J. Spohrer (2009). ‘‘The Service System is the Basic Abstraction of Service Science,’’ Information Systems E-Business Management (7), 395-406. Mallat, N., M. Rossi, V.K. Tunnainen, and A. Oorni (2009). “The Impact of Use Context on Mobile Service Acceptance,” Information &Management (46), 190-95. March, J. G. (1982). “The Technology of Foolishness,” in Ambiguity and Choice in Organizations, J. G. March and J.P. Olsen (eds.), Bergen, Norway: Universitetsforlaget, 69–81. Ng, I.C.L. (2008). The Pricing and Revenue Management of Services: Advances in Business and Management Studies, London: Routledge. Normann, R. (2001). Reframing Business: When the Map Changes the Landscape, Chichester: Wiley. Nysveen, H., P. E. Pedersen, and H. Thorbjørnsen (2005). “Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons,” Journal of the Academy of Marketing Science, (33:4), 330-346. Ortiz de Guinea, A. and M. L. Markus (2009). "Why Break the Habit of a Lifetime? Rethinking the Roles of Intention, Habit, and Emotion in Continuing Information Technology Use," MIS Quarterly, (33: 3), 433-44. Palmatier, R. W. (2008). “Interfirm Relational Drivers of Customer Value,” Journal of Marketing, 72 (4), 76-89. Patricio, L., R. P. Fisk, J. Falcao E Cunha and L. Constantine (2011) “Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprint,” Journal of Service Research 14 (2), 180-200. Payne, A.F., K. Storbacka and P.Frow (2008). “Managing the Co-creation of Value,” Journal of the Academy of Marketing Science (36), 83-9. Png, I.P.L. (1989). “Reservations: Customer Insurance in the Marketing of Capacity,”Marketing Science (8:3), 248–64. Pratt, M.G. (2000). “The Good, the Bad, and the Ambivalent: Managing Identification Among Amway Distributors,”Administrative Science Quarterly (45:3), 456-93. Read, S., N. Dew, S,D. Sarasvathy, M. Song and R. Wiltbank (2009). “Marketing Under Uncertainty: The Logic of an Effectual Approach,” Journal of Marketing (73), May, 1- 18 Rogers, E.M. (1995). Diffusion of Innovations. 4th ed, New York: Free Press. Sandström, S., B. Edvardsson, P. Kristensson and P. Magnusson P. (2008). "Value in Use Through Service Experience," Managing Service Quality (18:2), 112 – 26. Sarasvathy, S. (2008). Effectuation: Elements of Entrepreneurial Expertise, Cheltenham: Edward Elgar. Sarasvathy, S. D. (2001). What Makes Entrepreneurs Entrepreneurial? Darden Case Collection ENT-0065. Sarasvathy, S., and H.A. Simon (2000). “Effectuation, Near- Decomposability, and the Creation and Growth of Entrepreneurial Firms,” paper presented at the First Annual Research Policy Technology Entrepreneurship Conference, May 19–20, University of Maryland. Shin, D.H. (2007). “User Acceptance of Mobile Internet: Implication for Convergence Technologies,” Interacting with Computers (19:4), pp.45–59. Shugan, S., and J.H. Xie (2000). “Advance Pricing of Services and Other Implications of Separating Purchase and Consumption,” Journal of Service Research (2:3), 227-39 Thong, J.Y.L., S.J. Hong and K.Y. Tam (2006). "The Effects of Post-Adoption Beliefs on the Expectation-Confirmation Model for Information Technology Continuance," International Journal of Human-Computer Studies(64: 9), 799-810. Turel, O., A. Serenko, and N. Bontis (2007). “User Acceptance of Wireless Short Messaging Services: Deconstructing Perceived Value,” Information & Management (44), 63–73. Vargo, S. L. (2009). "Toward a Transcending Conceptualization of Relationship: A Service-Dominant Logic Perspective," Journal of Business and Industrial Marketing 24(5), 373-78. Vargo, S.L. and R.F. Lusch (2004). “Evolving to a New Dominant Logic for Marketing,” Journal of Marketing (68:1), 1-17. Vargo, S. L. and R.F.Lusch (2008). "Service-Dominant Logic: Continuing the Evolution,"Journal of the Academy of Marketing Science (36:1), 1-10. Venkatesh, V., M. G. Morris, G. B. Davis, and F. D. Davis (2003). “User Acceptance of Information Technology: Toward a Unified View,”MIS Quarterly (27:3), 425-78. Venkatesh, V., and F. D. Davis (2000). “A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies,” Management Science (46:2), 186-204. Weick, K. E. (1979). The Social Psychology of Organizing, 2ed, Reading, MA: Addison- Wesley. Wixom, B. H., and P. A. Todd (2005). “A Theoretical Integration of User Satisfaction and Technology Acceptance,” Information Systems Research (16:1), 85-102. Wu, J.H., and S.C. Wang (2005). “What Drives Mobile Commerce? An Empirical Evaluation of the Revised Technology Acceptance Model,” Information & Management (42), 719–29. Xie, J.H., and S.M. Shugan (2001). “Electronic Tickets, Smart Cards, and Online Prepayments: When and How to Advance Sell,” Marketing Science (20:3), 219-243. |
| URI: | http://wrap.warwick.ac.uk/id/eprint/42448 |
Actions (login required)
![]() |
View Item |
Tools
Tools

