Panteli, Androniki V. (1995) Computer-based informated environments : emergent forms of work organisation. PhD thesis, University of Warwick.

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Abstract

This research formulates the concept of a Computer-Based Informated
Environment (CBIE) as an emergent anthropocentric form of work organisation;
this is a computerised office environment which informates and empowers lower
level employees. The study attempts to enhance our knowledge over the nature
of CBIEs. It hypothesizes that with the current interest in IT-enabled
empowerment there are more opportunities for the development of CBIEs. A
missing element on studies in informated and empowered workplaces is
employees' interpretation of these forms of work organisation. A review of the
literature on information technology (IT) in organisations supports the view that
there is a need for further research on the meaning of technological and
organisational changes. This study attempts to cover this gap while also making
a contribution in the field of anthropocentric uses of IT in office environments.
A structurational framework is developed to uncover the process and context
of change and the linkages between the two.
Considering the research topic, the case study approach was adopted. Three
service-oriented organisations participated in the research. All three had within
the last few years introduced the system ImagePlus which is promoted for its
potential to empower employees.
There have been two important findings about the nature of CBIEs. Firstly, it is
found that the process and context of CBIEs should not be treated as mutually
independent but as inextricably linked. Secondly, it is identified that CBIEs could
occur without being anthropocentric-oriented. Informated employees are not
necessarily truly empowered. When the 'empowerment' approach is diffused via
IT, it is likely to be in forms that align more with managerial and organisational
interests than those of employees.
Using structuration theory, the complex dynamics of the use of IT in
organisations become evident. The study argues that the 'determinism' and
'choice' perspectives need to be linked for each has a vital role to play in
enhancing our understanding of the use of IT in organisations.

Item Type:	Thesis or Dissertation (PhD)
Subjects:	H Social Sciences > HD Industries. Land use. Labor
Library of Congress Subject Headings (LCSH):	Business enterprises -- Information technology, Work environment, Employee empowerment, Service industries -- Information technology -- Great Britain -- Case studies
Official Date:	November 1995
Dates:	Date Event November 1995 Submitted
Institution:	University of Warwick
Theses Department:	Warwick Business School
Thesis Type:	PhD
Publication Status:	Unpublished
Supervisor(s)/Advisor:	Corbett, J. Martin, 1956-
Extent:	vii, 328 leaves
Language:	eng
URI:	http://wrap.warwick.ac.uk/id/eprint/4254

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