The Library
The role of multiple channels in engendering negative experiences and the impact on customer contact management
Tools
Banerjee, Madhumita (2010) The role of multiple channels in engendering negative experiences and the impact on customer contact management. In: AMA SERVSIG International Service Research Conference, Porto, Portugal, 17-19 June, 2010. Published in: Proceedings of the AMA SERVSIG International Service Research Conference
Research output not available from this repository.
Request-a-Copy directly from author or use local Library Get it For Me service.
Official URL: http://www.servsig2010.org/programme.html
Item Type: | Conference Item (Paper) | ||||
---|---|---|---|---|---|
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||
Divisions: | Faculty of Social Sciences > Warwick Business School > Marketing & Strategic Management Faculty of Social Sciences > Warwick Business School |
||||
Journal or Publication Title: | Proceedings of the AMA SERVSIG International Service Research Conference | ||||
Publisher: | American Marketing Association | ||||
Official Date: | 2010 | ||||
Dates: |
|
||||
Status: | Not Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access | ||||
Conference Paper Type: | Paper | ||||
Title of Event: | AMA SERVSIG International Service Research Conference | ||||
Type of Event: | Conference | ||||
Location of Event: | Porto, Portugal | ||||
Date(s) of Event: | 17-19 June, 2010 |
Request changes or add full text files to a record
Repository staff actions (login required)
View Item |