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Managing customer lateness in service setting
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Dacko, Scott G., Liu, Ben and Simoes, C. (2011) Managing customer lateness in service setting. In: 19th Annual Frontiers in Service Conference , Karlstad, Sweden , June 10 – 13, 2011 (Unpublished)
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Official URL: http://www.rhsmith.umd.edu/frontiersconference/pas...
Item Type: | Conference Item (Paper) | ||||
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Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||
Divisions: | Faculty of Social Sciences > Warwick Business School > Marketing & Strategic Management Faculty of Social Sciences > Warwick Business School |
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Official Date: | 2011 | ||||
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Status: | Not Peer Reviewed | ||||
Publication Status: | Unpublished | ||||
Access rights to Published version: | Restricted or Subscription Access | ||||
Conference Paper Type: | Paper | ||||
Title of Event: | 19th Annual Frontiers in Service Conference | ||||
Type of Event: | Conference | ||||
Location of Event: | Karlstad, Sweden | ||||
Date(s) of Event: | June 10 – 13, 2011 |
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