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Conceptualizing online service switching barriers and inducements

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Ghazali , E., Arnott, David C. and Harris, Lloyd C. (2008) Conceptualizing online service switching barriers and inducements. In: 22nd Service Conference and Workshop, University of Westminster at the RAC, London, 6-8 Nov, 2008. Published in: Proceedings of the 22nd Service Conference and Workshop

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Item Type: Conference Item (Paper)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Social Sciences > Warwick Business School > Marketing & Strategic Management
Faculty of Social Sciences > Warwick Business School
Journal or Publication Title: Proceedings of the 22nd Service Conference and Workshop
Publisher: University of Westminster
ISSN: 978-0-9552-6855-7
Date: 2008
Status: Not Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access
Conference Paper Type: Paper
Title of Event: 22nd Service Conference and Workshop
Type of Event: Conference
Location of Event: University of Westminster at the RAC, London
Date(s) of Event: 6-8 Nov, 2008
URI: http://wrap.warwick.ac.uk/id/eprint/43652

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