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Employee service abandonment in offshore operations : a case study of a US multinational in India
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Demirbag, Mehmet, Mellahi, Kamel, Sahadev, Sunil and Elliston, Joel. (2012) Employee service abandonment in offshore operations : a case study of a US multinational in India. Journal of World Business, Vol.47 (No.2). pp. 178-185. ISSN 1090-9516
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Official URL: http://dx.doi.org/10.1016/j.jwb.2011.04.004
Abstract
Indian Business Process Outsourcing (BPO) exports industry has witnessed an exponential growth over the last few years. This has been accompanied by a shortage of talented skilled workers to serve the BPO sector. Attracting and retaining talented employees has become the chief challenge of HR departments in the BPO industry. This study examines the demographic antecedents of job abandonment among call centre employees in India using a large firm level data. The theoretical and practical implications of the findings are discussed.
| Item Type: | Journal Article |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Faculty of Social Sciences > Warwick Business School > Marketing & Strategic Management Faculty of Social Sciences > Warwick Business School |
| Journal or Publication Title: | Journal of World Business |
| Publisher: | Elsevier |
| ISSN: | 1090-9516 |
| Date: | April 2012 |
| Volume: | Vol.47 |
| Number: | No.2 |
| Number of Pages: | 8 |
| Page Range: | pp. 178-185 |
| Identification Number: | 10.1016/j.jwb.2011.04.004 |
| Status: | Peer Reviewed |
| Publication Status: | Published |
| Access rights to Published version: | Restricted or Subscription Access |
| URI: | http://wrap.warwick.ac.uk/id/eprint/43900 |
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