Implementing quality management in a Chinese based society : Hong Kong : executive summary
Lo, Victor H. Y. (1997) Implementing quality management in a Chinese based society : Hong Kong : executive summary. EngD thesis, University of Warwick.
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Official URL: http://webcat.warwick.ac.uk/record=b1370049~S15
The research described in this Executive Summary starts from the
premise that the implementation of TQM in Hong Kong is primarily
focused on the use of individual tools for improvement. However,
since 1991, more interest has developed in the holistic approaches,
such as ISO 9000.
Information gathered for this research supports the hypothesis
that there is a missing quality dimension, namely, that of quality
culture, which must obviously be of paramount importance if
sustained quality performance is to be achieved.
The second hypothesis explored in this research is that quality
philosophies developed in the industrialised West can be better
understood and appreciated if they can be explained in terms familiar
to Chinese workers and managers, i. e., interpreted in terms of Chinese
culture. This should lead to better integration of tools, techniques,
holistic quality systems, and general philosophies concerning quality.
All this should result in better and more effective implementation of
TQM in Hong Kong.
This study can be divided into two parts, A and B. Section A is
mainly concerned with the exploration and understanding of the
existing Hong Kong situation in terms of quality management
implementation. Section B is concerned with the cultural aspects that
were identified as being relevant to quality management. These cover
Chinese values, Confucian principles, and how these are related to the
principles of TQM.
Several behavioural models were studied and the
Connor/England model was selected and used to measure the
relationship between cultural values and attitudes towards quality
behaviour. The work of Professor Michael Bond on Chinese values
was combined with the author's own interpretation of Chinese
attitudes as expressed in Confucian Principles. This was to better
understand quality behaviour intention when viewed from the point of
the British Standard 7850 definitions of Total Quality elements.
The Fishbein Behavioural model was also used as part of the
survey instrument to measure Chinese attitudes in the implementing of
TQM. A computer statistical package was used to analyse the survey
data collected from local companies. The statistical factor analysis identified the working principles which best support TQM
implementation in terms of the roles of both the leaders and the
supporting staff of a company. The analysis also identified the role of
Confucian Principles in terms of helping junior, middle, and senior
management to better understand each others' working principles, and
thereby promoting harmony and teamwork.
|Item Type:||Thesis or Dissertation (EngD)|
|Subjects:||H Social Sciences > HD Industries. Land use. Labor|
|Library of Congress Subject Headings (LCSH):||Total quality management -- Hong Kong|
|Institution:||University of Warwick|
|Theses Department:||School of Engineering|
|Supervisor(s)/Advisor:||Roberts, Paul ; Leung, T. P.|
|Extent:||vi, 74,  leaves|
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