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Small Firm Process Re-Engineering Success
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Chang, Li-Jen, Levy, Margi and Powell, Philip (2011) Small Firm Process Re-Engineering Success. In: Tavana, M., (ed.) Managing Adaptability, Intervention, and People in Enterprise Information Systems. United States: I G I Global, pp. 138-155. ISBN 978-1-6096-0529-2
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Official URL: http://dx.doi.org/10.4018/978-1-60960-529-2.ch007
Abstract
Small firms are undertaking business process re-engineering (BPR), but the factors contributing to success of these activities are not clearly understood. This research reviews the main contributing factors to BPR success using a framework that considers culture, structure, technology, and resource. Evidence from Taiwanese firms is used to explore issues contributing to, or impeding, successful process re-engineering in small firms. The analysis shows that BPR success is empowered by innovation, employee empowerment, top management commitment, and strategic direction and is dependent upon customer relations, Information Systems involvement, and financial resources.
Item Type: | Book Item | ||||
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Subjects: | H Social Sciences > HG Finance | ||||
Divisions: | Faculty of Social Sciences > Warwick Business School > Centre for Small & Medium-Sized Enterprises Faculty of Social Sciences > Warwick Business School |
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Publisher: | I G I Global | ||||
Place of Publication: | United States | ||||
ISBN: | 978-1-6096-0529-2 | ||||
Book Title: | Managing Adaptability, Intervention, and People in Enterprise Information Systems | ||||
Editor: | Tavana, M. | ||||
Official Date: | 2011 | ||||
Dates: |
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Number: | Chapter 7 | ||||
Number of Pages: | 18 | ||||
Page Range: | pp. 138-155 | ||||
DOI: | 10.4018/978-1-60960-529-2.ch007 | ||||
Status: | Not Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access |
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