Service operations management : improving service delivery
Johnston, Robert and Clark, Graham (2008) Service operations management : improving service delivery. Harlow: Financial Times Prentice Hall. ISBN 9781405847322Full text not available from this repository.
Official URL: http://webcat.warwick.ac.uk/record=b2219955
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
|Divisions:||Faculty of Social Sciences > Warwick Business School > Operations Management|
|Publisher:||Financial Times Prentice Hall|
|Place of Publication:||Harlow|
|Number of Pages:||533|
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