The Library
Service operations management : improving service delivery
Tools
Tools
Tools
Johnston, Robert, 1953- and Clark, Graham (2008) Service operations management : improving service delivery. Financial Times Prentice Hall, Harlow. ISBN 9781405847322
Full text not available from this repository.
Official URL: http://webcat.warwick.ac.uk/record=b2219955
Abstract
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
| Item Type: | Book |
|---|---|
| Divisions: | Faculty of Social Sciences > Warwick Business School > Operations Management |
| Publisher: | Financial Times Prentice Hall |
| Place of Publication: | Harlow |
| ISBN: | 9781405847322 |
| Date: | 2008 |
| Number of Pages: | 533 |
| Status: | Peer Reviewed |
| Publication Status: | Published |
| Description: | 3rd edtion |
| URI: | http://wrap.warwick.ac.uk/id/eprint/44874 |
Actions (login required)
 |
View Item |
