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The limits of knowledge management for public services modernisation : the case of patient safety and service quality

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Currie, Graeme, Waring, Justin and Finn, Rachael. (2008) The limits of knowledge management for public services modernisation : the case of patient safety and service quality. Public Administration, Vol.86 (No.2). pp. 363-385. ISSN 0033-3298

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Abstract

This article assesses the contribution of management of knowledge across organizational and professional boundaries towards improved public services. We empirically investigate the potential for knowledge sharing within the context of the NHS modernization agenda, taking as our focus the current ‘patient safety’ policy agenda. Specifically, we evaluate the introduction of a knowledge management system, namely the National Reporting and Learning System (NRSL) and its impact in the area of operating theatres within a university teaching hospital. We suggest that government policy in this area needs to reflect more upon limits to the management of knowledge and issues of the nature of knowledge, professional cultures and institutional power and politics.

Item Type: Journal Article
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Faculty of Social Sciences > Warwick Business School > International Centre for Governance & Public Management
Faculty of Social Sciences > Warwick Business School
Journal or Publication Title: Public Administration
Publisher: Wiley-Blackwell Publishing Ltd.
ISSN: 0033-3298
Date: June 2008
Volume: Vol.86
Number: No.2
Number of Pages: 23
Page Range: pp. 363-385
Identification Number: 10.1111/j.1467-9299.2007.00705.x
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access
URI: http://wrap.warwick.ac.uk/id/eprint/44971

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