Giannakis, Mihalis. (2011) Conceptualizing and managing service supply chains. The Service Industries Journal, Vol. 31 (No. 11). pp. 1809-1823. ISSN 0264-2069

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Abstract

The supply chain management (SCM) literature is dominated by studies in industrial markets and studies that deal with the supply chains of manufactured goods. This paper develops a framework for conceptualizing and managing the supply chains of services. The few studies that deal with services' supply chains either focus on a particular business service sector or they adopt an unvaried approach to the management of different service supply chains. The paper draws insights from the existing frameworks for SCM and takes into account the peculiar characteristics for the production and delivery of services across several service industries. Based on the analysis of several processes, areas of concern for supply chain managers are identified, and a research agenda for services SCM phenomena is proposed.

Item Type:	Journal Article
Divisions:	Faculty of Social Sciences > Warwick Business School > Operations Management Faculty of Social Sciences > Warwick Business School
Journal or Publication Title:	The Service Industries Journal
Publisher:	Taylor & Francis
ISSN:	0264-2069
Date:	2011
Volume:	Vol. 31
Number:	No. 11
Page Range:	pp. 1809-1823
Identification Number:	10.1080/02642069.2010.503879
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access
URI:	http://wrap.warwick.ac.uk/id/eprint/45633

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