Usefulness of reader feedback on the Royal College of Psychiatrists' public information leaflets
Briscoe, M., Briscoe, S, Timms, P. and Ramsay, R.. (2011) Usefulness of reader feedback on the Royal College of Psychiatrists' public information leaflets. Psychiatrist, Vol.35 (No.5). pp. 175-178. ISSN 1758-3209Full text not available from this repository.
Official URL: http://dx.doi.org/10.1192/pb.bp.110.030817
Aims and method To describe the process for reader feedback on the Royal College of Psychiatrists’ online public information leaflets, to report the findings of a retrospective analysis of feedback received over a 14-month period, and to discuss the value of feedback, particularly in relation to the Information Standard quality mark introduced by the Department of Health. Results We received 38 700 completed feedback forms during the period under analysis. We derived scores from the feedback forms, which enabled us to identify those that should be prioritised for review. Written comments from readers highlighted specific areas of the leaflets that required further work. Clinical implications The development of our public mental health information can be guided using feedback from our readers.
|Item Type:||Journal Article|
|Subjects:||R Medicine > R Medicine (General)|
|Divisions:||Faculty of Medicine > Warwick Medical School > Health Sciences
Faculty of Medicine > Warwick Medical School
|Journal or Publication Title:||Psychiatrist|
|Publisher:||Royal College of Psychiatrists|
|Page Range:||pp. 175-178|
|Access rights to Published version:||Restricted or Subscription Access|
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