Briscoe, M., Briscoe, Simon, Timms, P. and Ramsay, R. (2011) Usefulness of reader feedback on the Royal College of Psychiatrists' public information leaflets. Psychiatrist, Vol.35 (No.5). pp. 175-178. doi:10.1192/pb.bp.110.030817 ISSN 1758-3209.

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Abstract

Aims and method To describe the process for reader feedback on the Royal College of Psychiatrists’ online public information leaflets, to report the findings of a retrospective analysis of feedback received over a 14-month period, and to discuss the value of feedback, particularly in relation to the Information Standard quality mark introduced by the Department of Health.

Results We received 38 700 completed feedback forms during the period under analysis. We derived scores from the feedback forms, which enabled us to identify those that should be prioritised for review. Written comments from readers highlighted specific areas of the leaflets that required further work.

Clinical implications The development of our public mental health information can be guided using feedback from our readers.

Item Type:	Journal Article
Subjects:	R Medicine > R Medicine (General)
Divisions:	Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School > Health Sciences Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School
Journal or Publication Title:	Psychiatrist
Publisher:	Royal College of Psychiatrists
ISSN:	1758-3209
Official Date:	May 2011
Dates:	Date Event May 2011 Published
Volume:	Vol.35
Number:	No.5
Page Range:	pp. 175-178
DOI:	10.1192/pb.bp.110.030817
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access

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