Lockton, Dan, Harrison, David (David J.) and Stanton, Neville, 1960-. (2010) The design with intent method : a design tool for influencing user behaviour. Applied Ergonomics, Vol.41 (No.3). pp. 382-392. ISSN 0003-6870

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Abstract

Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human–technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process.

Item Type:	Journal Article
Subjects:	T Technology > T Technology (General)
Divisions:	Faculty of Science > WMG (Formerly the Warwick Manufacturing Group)
Library of Congress Subject Headings (LCSH):	Product design, Consumer behavior, Automated tellers -- Design, Human engineering
Journal or Publication Title:	Applied Ergonomics
Publisher:	Elsevier
ISSN:	0003-6870
Date:	May 2010
Volume:	Vol.41
Number:	No.3
Page Range:	pp. 382-392
Identification Number:	10.1016/j.apergo.2009.09.001
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access
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URI:	http://wrap.warwick.ac.uk/id/eprint/47094

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