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Towards a core integrative framework for complex engineering service systems
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Ng, Irene C. L., Parry, Glenn, McFarlane, Duncan and Tasker, Paul (2011) Towards a core integrative framework for complex engineering service systems. In: Ng, Irene C. L. and Parry, Glenn and Wild, Peter and McFarlane, Duncan and Tasker, Paul, (eds.) Complex Engineering Service Systems: Concepts and Research. Decision Engineering, Part 1 . London, U.K.: Springer Verlag London Ltd., pp. 1-19. ISBN 978-0-85729-188-2
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Official URL: http://dx.doi.org/10.1007/978-0-85729-189-9_1
Abstract
Complex Engineering Service provision is a developing area for both practitioners and academics. Delivery requires an integrated offering, drawing upon company, customer and supplier resources to deliver value that is an integration of complex engineered assets, people and technology. For a business to present a sustainable value proposition, managers are required to develop a diverse skill set, working dynamically across previously separated business areas with established company boundaries. In this chapter we will present a framework for complex engineering service system that is value-centric and that conceptually integrates the chapters of this book. The framework proposes that the provision of service requires companies to be capable of working together with their clients to create value through three integrated transformations: people, information and materials & equipment. Successful provision of complex engineering service solutions therefore requires the integration and mastery of many different disciplines that bring about these transformations as well as understanding the interactions and links between both the transformations and the disciplines. The challenge laid out in this chapter and developed throughout this book explores this new environment, providing guidance and identifying areas requiring future work.
Item Type: | Book Item | ||||
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Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management T Technology > TA Engineering (General). Civil engineering (General) |
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Divisions: | Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group) | ||||
Series Name: | Decision Engineering | ||||
Publisher: | Springer Verlag London Ltd. | ||||
Place of Publication: | London, U.K. | ||||
ISBN: | 978-0-85729-188-2 | ||||
ISSN: | 1619-5736 | ||||
Book Title: | Complex Engineering Service Systems: Concepts and Research | ||||
Editor: | Ng, Irene C. L. and Parry, Glenn and Wild, Peter and McFarlane, Duncan and Tasker, Paul | ||||
Official Date: | 2 July 2011 | ||||
Dates: |
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Volume: | Part 1 | ||||
Number of Pages: | 19 | ||||
Page Range: | pp. 1-19 | ||||
DOI: | 10.1007/978-0-85729-189-9_1 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access |
Data sourced from Thomson Reuters' Web of Knowledge
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