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Embedding the new discipline of service science
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Ng, Irene C. L., Maull, Roger and Smith, Laura A. (2011) Embedding the new discipline of service science. In: Demirkan, Haluk and Spohrer, James C. and Krishna, Vikas, (eds.) The Science of Service Systems. Service Science: Research and Innovations in the Service Economy . New York, NY, U.S.A.: Springer New York LLC, pp. 13-35. ISBN 978-1-4419-8269-8
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Official URL: http://dx.doi.org/10.1007/978-1-4419-8270-4_2
Abstract
This chapter presents a conceptual discourse for embedding the new discipline of service science. It argues for service science to be free of paradigmatic research influences of existing disciplines, proposing service science as an integrative discipline of engineering, technological and, social sciences for the purpose of value cocreation with customers. The chapter argues that thinking of a service organisation from a systems perspective will complement the traditional reductionist position and that together they will provide a sound foundation for the discipline of service science. The chapter then goes on to put forward a research agenda for service science, considering five salient issues for knowledge production. The argument for service science knowledge production is located alongside disciplinary knowledge of service, in so doing, suggesting that service science is not a logical development within any discipline and that the time is right for it to emerge into a discipline of its own.
| Item Type: | Book Item |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management T Technology > TA Engineering (General). Civil engineering (General) |
| Divisions: | Faculty of Science > WMG (Formerly the Warwick Manufacturing Group) |
| Series Name: | Service Science: Research and Innovations in the Service Economy |
| Publisher: | Springer New York LLC |
| Place of Publication: | New York, NY, U.S.A. |
| ISBN: | 978-1-4419-8269-8 |
| ISSN: | 1865-4924 |
| Book Title: | The Science of Service Systems |
| Editor: | Demirkan, Haluk and Spohrer, James C. and Krishna, Vikas |
| Date: | 29 April 2011 |
| Number of Pages: | 23 |
| Page Range: | pp. 13-35 |
| Identification Number: | 10.1007/978-1-4419-8270-4_2 |
| Status: | Peer Reviewed |
| Publication Status: | Published |
| Access rights to Published version: | Restricted or Subscription Access |
| URI: | http://wrap.warwick.ac.uk/id/eprint/47658 |
Data sourced from Thomson Reuters' Web of Knowledge
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