Ng, Irene C. L. (2010) Service systems of co-created value: the future of customer-centricity? [Digital Scholarly Resource]

Full text not available from this repository.

Abstract

Does the future reside in a service system of resources proposed, consumed and value co-created by a web of stakeholders, including customers themselves? Irene Ng believes so.

Item Type:	Digital Scholarly Resource
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management T Technology > TA Engineering (General). Civil engineering (General)
Divisions:	Faculty of Science > WMG (Formerly the Warwick Manufacturing Group)
Place of Publication:	http://www.mycustomer.com/topic/customer-experience/
Date:	22 July 2010
Publication Status:	Published
Media of Output:	Blog Contribution
Access rights to Published version:	Open Access
URI:	http://wrap.warwick.ac.uk/id/eprint/47659

Request changes to a record

Actions (login required)

View Item