Outcome-based contracting: changing the boundaries of B2B customer relationships: an executive briefing
Ng, Irene C. L., Williams, Jason and Neely, Andy (2009) Outcome-based contracting: changing the boundaries of B2B customer relationships: an executive briefing. London, U.K.: Advanced Institute of Management Research. (Advanced Institute of Management (AIM) Research Executive Briefing Series).Full text not available from this repository.
Official URL: http://www.esrc.ac.uk/my-esrc/grants/RES-331-27-00...
Outcome-based contracts (OBC) work effectively by only delivering specified outcomes then and only then does the customer pay. Rather than paying for activities and tasks the customer can benefit by knowing the outcome they require without the ins and outs of the process. This report reveals how the OBC can benefit organisations by lowering costs, increasing motivation and the opportunity for greater control, innovation and efficiency.
|Subjects:||H Social Sciences > HB Economic Theory
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
|Divisions:||Faculty of Science > WMG (Formerly the Warwick Manufacturing Group)|
|Series Name:||Advanced Institute of Management (AIM) Research Executive Briefing Series|
|Publisher:||Advanced Institute of Management Research|
|Place of Publication:||London, U.K.|
|Number of Pages:||28|
|Status:||Not Peer Reviewed|
|Access rights to Published version:||Open Access|
|Funder:||Engineering and Physical Sciences Research Council (EPSRC), Economic and Social Research Council (Great Britain) (ESRC)|
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