Ng, Irene C. L., Williams, Jason and Neely, Andy (2009) Outcome-based contracting: changing the boundaries of B2B customer relationships: an executive briefing. [Report]

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Abstract

Outcome-based contracts (OBC) work effectively by only delivering specified outcomes then and only then does the customer pay. Rather than paying for activities and tasks the customer can benefit by knowing the outcome they require without the ins and outs of the process. This report reveals how the OBC can benefit organisations by lowering costs, increasing motivation and the opportunity for greater control, innovation and efficiency.

Item Type:	Report
Subjects:	H Social Sciences > HB Economic Theory H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Faculty of Science > WMG (Formerly the Warwick Manufacturing Group)
Series Name:	Advanced Institute of Management (AIM) Research Executive Briefing Series
Publisher:	Advanced Institute of Management Research
Place of Publication:	London, U.K.
ISBN:	978-1-906087-22-7
Date:	2009
Number of Pages:	28
Status:	Not Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Open Access
Funder:	Engineering and Physical Sciences Research Council (EPSRC), Economic and Social Research Council (Great Britain) (ESRC)
Grant number:	RES-331-27-0024
URI:	http://wrap.warwick.ac.uk/id/eprint/47667

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