Butterfield, Joe, Ng, Irene C. L., Roy, Rajkumar and McEwan, William (2009) Enabling value co-production in the provision of support service engineering solutions using digital manufacturing methods. In: Winter Simulation Conference 2009, Austin, TX, U.S.A., 13-16 Dec 2009 . Published in: Proceedings of the Winter Simulation Conference 2009 pp. 3009-3022.

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Abstract

Traditional engineering business models in aerospace manufacture and deliver finished equipment to the customer. Service provision is typically limited to procedural documentation and providing spare parts to the end user. Commercial pressures have resulted in end users structuring their own core business activities resulting in the need for original equipment manufacturer (OEM) to integrate and manage support service activities in partnership with the customer to deliver the availability of the equipment. This improves the probability of commercial success for the OEM through shared operational risks while reducing the cost of ownership for the customer. This paper applies four of the seven attributes of value co-creation (AVCs) developed by Ng, Nudurupati, and Tasker (2009) required for an integrated and partnered approach to service provision between the OEM and the customer. It also shows how these are supported through applying digital manufacturing methods for the design and implementation of complex service processes.

Item Type:	Conference Item (Paper)
Subjects:	H Social Sciences > HB Economic Theory T Technology > TS Manufactures
Divisions:	Faculty of Science > WMG (Formerly the Warwick Manufacturing Group)
Journal or Publication Title:	Proceedings of the Winter Simulation Conference 2009
Publisher:	Institute of Electrical and Electronics Engineers
ISSN:	ISBN: 978-1-4244-5770-0
Book Title:	Proceedings of the 2009 Winter Simulation Conference (WSC)
Date:	2009
Page Range:	pp. 3009-3022
Identification Number:	10.1109/WSC.2009.5429222
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access
Funder:	Engineering and Physical Sciences Research Council (EPSRC), BAE SYSTEMS (Firm)
Conference Paper Type:	Paper
Title of Event:	Winter Simulation Conference 2009
Type of Event:	Conference
Location of Event:	Austin, TX, U.S.A.
Date(s) of Event:	13-16 Dec 2009
URI:	http://wrap.warwick.ac.uk/id/eprint/47697

Data sourced from Thomson Reuters' Web of Knowledge

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