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Embedding the new discipline of service science: a service science research agenda
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Ng, Irene C. L. and Maull, Roger (2009) Embedding the new discipline of service science: a service science research agenda. In: IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, 2009 (SOLI '09), Chicago, IL, U.S.A., Jul 22-24, 2009. Published in: Proceedings of the IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, 2009 (SOLI '09) pp. 68-73.
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Official URL: http://dx.doi.org/10.1109/SOLI.2009.5203906
Abstract
This paper presents a discourse for embedding the new discipline of service science. It argues for service science to be free of the paradigmatic research influences of existing disciplines and propose service science as an integrative discipline of engineering, technological and social sciences (including business and law) for the purpose of value co-creation with customers. The paper proposes a research agenda for service science and considers five salient issues for knowledge production. It locates the argument for service science knowledge production alongside disciplinary knowledge of service and in so doing, suggests that service science is not a logical development within any discipline and proposes that the time is right for it to emerge into a discipline of its own.
| Item Type: | Conference Item (Paper) |
|---|---|
| Subjects: | H Social Sciences > HB Economic Theory H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HF Commerce |
| Divisions: | Faculty of Science > WMG (Formerly the Warwick Manufacturing Group) |
| Journal or Publication Title: | Proceedings of the IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, 2009 (SOLI '09) |
| Publisher: | Institute of Electrical and Electronics Engineers |
| ISSN: | ISBN: 978-1-4244-3540-1 |
| Book Title: | 2009 IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics |
| Date: | 2009 |
| Page Range: | pp. 68-73 |
| Identification Number: | 10.1109/SOLI.2009.5203906 |
| Status: | Peer Reviewed |
| Publication Status: | Published |
| Access rights to Published version: | Restricted or Subscription Access |
| Conference Paper Type: | Paper |
| Title of Event: | IEEE/INFORMS International Conference on Service Operations, Logistics and Informatics, 2009 (SOLI '09) |
| Type of Event: | Conference |
| Location of Event: | Chicago, IL, U.S.A. |
| Date(s) of Event: | Jul 22-24, 2009 |
| URI: | http://wrap.warwick.ac.uk/id/eprint/47699 |
Data sourced from Thomson Reuters' Web of Knowledge
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