Jones, Sarahjane, Macintyre, Mairi and Neailey, Kevin (2012) An integrated safety measurement model : a new perspective for performance measurement. Working Paper. Coventry: WMG. WMG Service Systems Research Group Working Paper Series (Number 09/12).

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Abstract

Performance measurement systems provide an opportunity not only to determine if organisations are effectively delivering their strategy and meeting their vision, but also to enable improvements. In 2009, the NHS implemented the NHS Performance Framework (Department of Health 2009), which has since been altered yearly in line with changing governments and policy alterations. Although originally designed to
be applied to Primary Care Trusts (PCTs) from April 2010, the NHS reform, which seeks the replacement of PCTs with GP Consortia, has rendered the framework
redundant in primary care (Department of Health 2010a). Since then, the NHS Outcomes Framework (Department of Health 2010b) has been published, and focuses on 5 outcome domains that are expected to show national level performance across the whole of the NHS. This high level system has failed to provide a performance picture of any individual service, of which there are many, in
addition to proving reliant on outcome (lagging) indicators which have long been recognised as a poor singular method for measuring performance (Eccles and
Pyburn 1992; Kaplan and Norton 1992). This study advocates service specific performance measurement and the engagement of stakeholders during the design
process to develop leading and lagging indicators of value to the stakeholders. This is in particular with efforts to shift the onus onto patients to maintain health; as is true
of the case management programme, which forms the case study for this research. The case management programme aims to reduce expensive hospital admissions for patients with complex long term conditions (LTCs) (Department of Health 2005). It expects to be able to achieve this by implementing a case management approach to oversee the most at risk patients, to develop an integrated care plan and to empower patients to become actively involved in their care at home. This paper will present the underlying literature that supports the development of a safety measurement model and describes the methodology used to gain validation by a key stakeholder group.

Item Type:	Working or Discussion Paper (Working Paper)
Subjects:	R Medicine > RA Public aspects of medicine
Divisions:	Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group)
Library of Congress Subject Headings (LCSH):	Performance, Great Britain. National Health Service, Self-care, Health, Long-term care of the sick, Hospitals -- Case management services
Series Name:	WMG Service Systems Research Group Working Paper Series
Publisher:	WMG
Place of Publication:	Coventry
ISSN:	2049-4297
Official Date:	2012
Dates:	Date Event 2012 Available
Number:	Number 09/12
Number of Pages:	13
Institution:	University of Warwick
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Open Access (Creative Commons)
Description:	Presented at: Performance Measurement Association 2012 Conference, 11th-13th July, Cambridge, UK

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