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Improving the experience of care for people using NHS services : summary of NICE guidance
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O'Flynn, N. and Staniszewska, Sophie (2012) Improving the experience of care for people using NHS services : summary of NICE guidance. BMJ, 344 (7851). d6422-d6422. doi:10.1136/bmj.d6422 ISSN 0959-535X.
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Official URL: http://dx.doi.org/10.1136/bmj.d6422
Abstract
The emphasis in healthcare has often been on clinical efficacy and outcomes, which can come at the expense of the patient’s experience. Developments in healthcare delivery can make giving attention to the individual more difficult, especially as healthcare has become more technological and specialised, increasing the number of people and services that a patient has contact with. Changes in the working practices of healthcare staff (such as more part time working) and the rise in the number of large institutions delivering care can mean that patients have less opportunity to develop relationships with professionals who treat them and are more likely to be treated by a team.
| Item Type: | Journal Article | ||||
|---|---|---|---|---|---|
| Divisions: | Faculty of Social Sciences > School of Health and Social Studies | ||||
| Journal or Publication Title: | BMJ | ||||
| Publisher: | BMJ Publishing Group Ltd. | ||||
| ISSN: | 0959-535X | ||||
| Official Date: | 2012 | ||||
| Dates: |
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| Volume: | 344 | ||||
| Number: | 7851 | ||||
| Page Range: | d6422-d6422 | ||||
| DOI: | 10.1136/bmj.d6422 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published |
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