Skip to content Skip to navigation
University of Warwick
  • Study
  • |
  • Research
  • |
  • Business
  • |
  • Alumni
  • |
  • News
  • |
  • About

University of Warwick
Publications service & WRAP

Highlight your research

  • WRAP
    • Home
    • Search WRAP
    • Browse by Warwick Author
    • Browse WRAP by Year
    • Browse WRAP by Subject
    • Browse WRAP by Department
    • Browse WRAP by Funder
    • Browse Theses by Department
  • Publications Service
    • Home
    • Search Publications Service
    • Browse by Warwick Author
    • Browse Publications service by Year
    • Browse Publications service by Subject
    • Browse Publications service by Department
    • Browse Publications service by Funder
  • Help & Advice
University of Warwick

The Library

  • Login
  • Admin

Servitization and operations management : a service-dominant logic approach

Tools
- Tools
+ Tools

Smith, Laura A., Maull, Roger and Ng, Irene C. L. (2012) Servitization and operations management : a service-dominant logic approach. Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 10/12).

[img]
Preview
PDF
WRAP_Ng_1073733-wmg-090812-wp10-serv_and_ops_mgt_s-d_logic_approach.pdf - Other - Requires a PDF viewer.

Download (1979Kb) | Preview
Official URL: http://www2.warwick.ac.uk/fac/sci/wmg/research/bus...

Request Changes to record.

Abstract

Managing organisational performance in sectors such as equipment provision has become increasingly complex as competition has heightened and firms have felt pressure to add value through the provision of services (Baines et al, 2007; Howard and Caldwell, 2011;
Neely et al., 2011). This provision is commonly referred to as the servitization of manufacturing (Vandermerwe & Rada, 1988). By extending the traditional offering of equipment to include service activities however, underlying operational delivery systems and processes have become more complex to manage and co-ordinate. No longer are firms simply making and shipping products; they are now engaged in a more complex world of design and delivery (Neely et al., 2011). This study aims to explore servitization from a value perspective through the lens of Service-Dominant (S-D) logic, and to propose its implications for operations management.

Item Type: Working or Discussion Paper (Working Paper)
Subjects: H Social Sciences > HD Industries. Land use. Labor
Divisions: Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group)
Library of Congress Subject Headings (LCSH): Manufacturing industries -- Customer services, Operations research
Series Name: WMG Service Systems Research Group Working Paper Series
Publisher: Warwick Manufacturing Group
Place of Publication: Coventry
ISSN: 2049-4297
Official Date: 2012
Dates:
DateEvent
2012Published
Number: Number 10/12
Number of Pages: 37
Institution: University of Warwick
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Open Access (Creative Commons)

Request changes or add full text files to a record

Repository staff actions (login required)

View Item View Item
twitter

Email us: wrap@warwick.ac.uk
Contact Details
About Us