Walley, Paul (2011) Demand and capacity management in healthcare : a systems perspective. PhD thesis, University of Warwick.

Abstract

The report as a whole presents a collection of academic papers that make a significant contribution to the field of demand and capacity management in healthcare. The report is divided into six main sections. In this section the context of the challenges faced by healthcare organisations is explained, the objectives of the research are outlined, and the research methodologies employed are described. Section 2 summarises the key contributions to theory contained within the submitted papers. Section 3 provides a justification and explanation of the theoretical perspectives employed in this research. Section 4 provides a summary of each of the submitted papers together with a commentary on the contribution that the paper makes. The work is presented in a sequence that best explains the conceptual logic rather than a chronological overview. Section 5 discusses and evaluates these papers with a critical perspective. The final section contains concluding comments and presents a framework of demand and capacity management in healthcare.

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