Clarke, K., Hartswood, Mark, Procter, Rob and Rouncefield, Mark (2001) Hospital managers closely observed : some features of new technology and everyday managerial work. New Technology in the Human Services, Vol.14 (No.1-2). pp. 48-57. ISSN 0959-0684.

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Abstract

The UK National Health Service is experiencing enormous growth in the deployment of information and communications technologies (ICTs). Extensive use of technology serves to ‘reconfigure the organisation’ through its application in data analysis, communication and decision support. This paper reports some preliminary findings from an ethnographic study of hospital information systems in everyday use, documenting precisely how people, systems and enterprises interact and collaborate. Our paper reports on some of the complexities involved in the use of ICTs in everyday managerial work and documents the articulation in practice of the cultural, organisational and technical arrangements through the investigation of the ‘hands on’ work of Hospital Trust management.

Item Type:	Journal Article
Divisions:	Faculty of Science, Engineering and Medicine > Science > Computer Science
Journal or Publication Title:	New Technology in the Human Services
Publisher:	Centre for Human Service Technology
ISSN:	0959-0684
Official Date:	2001
Dates:	Date Event 2001 Published
Volume:	Vol.14
Number:	No.1-2
Page Range:	pp. 48-57
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access

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