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An investigation of social loafing and social compensation in computer-supported cooperative work
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McKinlay, Andy, Procter, Rob and Dunnett, Anne (1999) An investigation of social loafing and social compensation in computer-supported cooperative work. In: GROUP '99 Conference on Supporting Group Wor, Phoenix, AZ, USA, 14-17 Nov 1999 . Published in: GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work pp. 249-257. ISBN 158113-0651.
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Official URL: http://dx.doi.org/10.1145/320297.320327
Abstract
The effects of computer-mediated communication on social loafing in brainstorming tasks and social compensation in decision-making tasks are examined. In the first experiment, subjects performed a brainstorming task in either nominal, face-to-face or computer-mediated brainstorming group conditions. Production blocking, in which brainstorming group members interfere with each other's output, was minimised, but the nominal group still out-performed the other groups. In the second experiment, subjects performed a group decision task in face-to-face and computer mediated communication conditions. Social compensation in the presence of social loafing was seen to occur in the first condition, but not in the second. The paper concludes by discussing some of the consequences of both experiments for the future role of computer-mediated communication in group work.
Item Type: | Conference Item (Paper) | ||||
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Divisions: | Faculty of Science, Engineering and Medicine > Science > Computer Science | ||||
Journal or Publication Title: | GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work | ||||
Publisher: | ACM Press | ||||
ISBN: | 158113-0651 | ||||
Official Date: | November 1999 | ||||
Dates: |
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Page Range: | pp. 249-257 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Open Access (Creative Commons) | ||||
Conference Paper Type: | Paper | ||||
Title of Event: | GROUP '99 Conference on Supporting Group Wor | ||||
Type of Event: | Conference | ||||
Location of Event: | Phoenix, AZ, USA | ||||
Date(s) of Event: | 14-17 Nov 1999 |
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