Gallacher, S., Williams, Robin and Procter, Rob (2001) The politics of intranet usability : can one size fit all? In: Bawa , Joanna and Dorazio , Pat and Trenner , Lesley , (eds.) The Usability Business : Making the Web Work. Practitioner Series . London ; New York : Springer, pp. 109-118. ISBN 9781852334840

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Abstract

This case study follows the twists and turns in a corporate intranet application project within a large UK bank. It reveals decision-making — from the project’s inception through to its development and testing — to be a highly politicized process as various players sought to use the project as a vehicle for pushing forward their own particular agendas. Akey consequence of this was that usability issues — if they were considered at all at this time — often took second place to the needs of political deal making. That these deals were critical to gaining approval for the project seems undeniable, but they also jeopardized the prospects of achieving a usable application, often leaving usability staff to “pick up the pieces”.

Item Type:	Book Item
Divisions:	Faculty of Science, Engineering and Medicine > Science > Computer Science
Series Name:	Practitioner Series
Publisher:	Springer
Place of Publication:	London ; New York
ISBN:	9781852334840
Book Title:	The Usability Business : Making the Web Work
Editor:	Bawa , Joanna and Dorazio , Pat and Trenner , Lesley
Official Date:	2001
Dates:	Date Event 2001 Published
Number of Pages:	161
Page Range:	pp. 109-118
Status:	Peer Reviewed
Publication Status:	Published
Related URLs:	http://webcat.warwick.ac.uk/record=b1223...

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