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The politics of intranet usability : can one size fit all?
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Gallacher, S., Williams, Robin and Procter, Rob (2001) The politics of intranet usability : can one size fit all? In: Bawa , Joanna and Dorazio , Pat and Trenner , Lesley , (eds.) The Usability Business : Making the Web Work. Practitioner Series . London ; New York : Springer, pp. 109-118. ISBN 9781852334840
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Official URL: http://dx.doi.org/10.1007/978-1-4471-0309-7_10
Abstract
This case study follows the twists and turns in a corporate intranet application project within a large UK bank. It reveals decision-making — from the project’s inception through to its development and testing — to be a highly politicized process as various players sought to use the project as a vehicle for pushing forward their own particular agendas. Akey consequence of this was that usability issues — if they were considered at all at this time — often took second place to the needs of political deal making. That these deals were critical to gaining approval for the project seems undeniable, but they also jeopardized the prospects of achieving a usable application, often leaving usability staff to “pick up the pieces”.
| Item Type: | Book Item | ||||
|---|---|---|---|---|---|
| Divisions: | Faculty of Science, Engineering and Medicine > Science > Computer Science | ||||
| Series Name: | Practitioner Series | ||||
| Publisher: | Springer | ||||
| Place of Publication: | London ; New York | ||||
| ISBN: | 9781852334840 | ||||
| Book Title: | The Usability Business : Making the Web Work | ||||
| Editor: | Bawa , Joanna and Dorazio , Pat and Trenner , Lesley | ||||
| Official Date: | 2001 | ||||
| Dates: |
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| Number of Pages: | 161 | ||||
| Page Range: | pp. 109-118 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published | ||||
| Related URLs: |
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