Clarke, Karen, Rooksby, John, Rouncefield, Mark, Procter, Rob and Slack, Roger (2004) Healthcare information giving services : technologies and everyday practicalities. In: Healthcare Digital Libraries Workshop - HDL 2004, Bath, 16 Sep 2004. Published in: Proceedings of the Healthcare and Digital Libraries Workshop

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Abstract

This paper presents findings from observational
studies of work practice in two ‘information giving’
services: Scottish Poisons Information Bureau and The
Mental Health Helpline as a precursor to informing the
design of such services. Our work highlights the
interactions that constitute the requesting and giving of
information and the role of intermediaries in the
delivery of recipient-designed information. We
propose a shift of focus from the logic of information
in system design to one that encompasses the
practicalities of information giving

Item Type:	Conference Item (Paper)
Divisions:	Faculty of Science > Computer Science
Journal or Publication Title:	Proceedings of the Healthcare and Digital Libraries Workshop
Official Date:	September 2004
Dates:	Date Event September 2004 Published
Status:	Peer Reviewed
Publication Status:	Published
Conference Paper Type:	Paper
Title of Event:	Healthcare Digital Libraries Workshop - HDL 2004
Type of Event:	Conference
Location of Event:	Bath
Date(s) of Event:	16 Sep 2004

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