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Telecommunication standardisation - do we really need the user?
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Jakobs, Kai, Williams, Robin and Procter, Rob (1998) Telecommunication standardisation - do we really need the user? In: (ICT '98) 6th International Conference on Telecommunications, Edinburgh, UK, 29 Mar - 1 Apr 1998. Published in: Sixth IEE Conference on Telecommunications : 29 March-1 April 1998 : venue, Edinburgh Conference Centre at Heriot-Watt University, Edinburgh, UK pp. 165-169. ISBN 0852967004.
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Abstract
This paper challenges such calls: first, it suggests that users are in no position to provide meaningful requirements on a new IT service from the outset, simply because of a lack of necessary experience. Second, the paper argues that an unconditional `call for users', even if it were answered, would probably be counter-productive, in that a simple increase of the number of users on the committees would not necessarily increase the number of user representatives, but of company delegates. This is explained drawing upon evidence put forward by innovation theory. The views presented have been compiled through a number of interviews with representatives of both, large companies and standards setting organisations. The case of electronic mail is used to illustrate the arguments.
| Item Type: | Conference Item (Paper) | ||||
|---|---|---|---|---|---|
| Divisions: | Faculty of Science, Engineering and Medicine > Science > Computer Science | ||||
| Journal or Publication Title: | Sixth IEE Conference on Telecommunications : 29 March-1 April 1998 : venue, Edinburgh Conference Centre at Heriot-Watt University, Edinburgh, UK | ||||
| Publisher: | IEE Press | ||||
| ISBN: | 0852967004 | ||||
| Official Date: | April 1998 | ||||
| Dates: |
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| Page Range: | pp. 165-169 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published | ||||
| Conference Paper Type: | Paper | ||||
| Title of Event: | (ICT '98) 6th International Conference on Telecommunications | ||||
| Type of Event: | Conference | ||||
| Location of Event: | Edinburgh, UK | ||||
| Date(s) of Event: | 29 Mar - 1 Apr 1998 |
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