Jakobs, Kai, Williams, Robin and Procter, Rob (1998) Telecommunication standardisation - do we really need the user? In: (ICT '98) 6th International Conference on Telecommunications, Edinburgh, UK, 29 Mar - 1 Apr 1998. Published in: Sixth IEE Conference on Telecommunications : 29 March-1 April 1998 : venue, Edinburgh Conference Centre at Heriot-Watt University, Edinburgh, UK pp. 165-169. ISBN 0852967004.

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Abstract

This paper challenges such calls: first, it suggests that users are in no position to provide meaningful requirements on a new IT service from the outset, simply because of a lack of necessary experience. Second, the paper argues that an unconditional `call for users', even if it were answered, would probably be counter-productive, in that a simple increase of the number of users on the committees would not necessarily increase the number of user representatives, but of company delegates. This is explained drawing upon evidence put forward by innovation theory. The views presented have been compiled through a number of interviews with representatives of both, large companies and standards setting organisations. The case of electronic mail is used to illustrate the arguments.

Item Type:	Conference Item (Paper)
Divisions:	Faculty of Science > Computer Science
Journal or Publication Title:	Sixth IEE Conference on Telecommunications : 29 March-1 April 1998 : venue, Edinburgh Conference Centre at Heriot-Watt University, Edinburgh, UK
Publisher:	IEE Press
ISBN:	0852967004
Official Date:	April 1998
Dates:	Date Event April 1998 Published
Page Range:	pp. 165-169
Status:	Peer Reviewed
Publication Status:	Published
Conference Paper Type:	Paper
Title of Event:	(ICT '98) 6th International Conference on Telecommunications
Type of Event:	Conference
Location of Event:	Edinburgh, UK
Date(s) of Event:	29 Mar - 1 Apr 1998

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