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Electronic messaging — the lifeline of the global enterprise

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Jakobs, Kai, Procter, Rob and Willliams, R. (1996) Electronic messaging — the lifeline of the global enterprise. In: Proceedings of the International Engineering and Technology Management Conference, Vancouver, Canada, 18-20 Aug 1996. Published in: Proceedings of the International Engineering and Technology Management Conference pp. 221-225. ISBN 078033552X.

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Official URL: http://dx.doi.org/10.1109/IEMC.1996.547819

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Abstract

The paper raises some of the issues related to large corporate e-mail systems. A brief discussion of whether or not current functionality suffices is given first. The result of this discussion is then related to the development of corporate e-mail systems. The authors show that a number of problems typically experienced stem from a lack of early strategic thinking. Subsequently, end-user problems of messaging services are discussed, including user training and support and mechanisms in place allowing end-users to forward complaints and suggestions. This is followed by a brief analysis of e-mail's organizational impact.

Item Type: Conference Item (Paper)
Divisions: Faculty of Science > Computer Science
Journal or Publication Title: Proceedings of the International Engineering and Technology Management Conference
Publisher: IEEE Press
ISBN: 078033552X
Official Date: August 1996
Dates:
DateEvent
August 1996Published
Page Range: pp. 221-225
Status: Peer Reviewed
Publication Status: Published
Conference Paper Type: Paper
Title of Event: Proceedings of the International Engineering and Technology Management Conference
Type of Event: Conference
Location of Event: Vancouver, Canada
Date(s) of Event: 18-20 Aug 1996

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