Jakobs, Kai, Procter, Rob and Willliams, R. (1996) Electronic messaging — the lifeline of the global enterprise. In: Proceedings of the International Engineering and Technology Management Conference, Vancouver, Canada, 18-20 Aug 1996. Published in: Proceedings of the International Engineering and Technology Management Conference pp. 221-225. ISBN 078033552X.

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Abstract

The paper raises some of the issues related to large corporate e-mail systems. A brief discussion of whether or not current functionality suffices is given first. The result of this discussion is then related to the development of corporate e-mail systems. The authors show that a number of problems typically experienced stem from a lack of early strategic thinking. Subsequently, end-user problems of messaging services are discussed, including user training and support and mechanisms in place allowing end-users to forward complaints and suggestions. This is followed by a brief analysis of e-mail's organizational impact.

Item Type:	Conference Item (Paper)
Divisions:	Faculty of Science, Engineering and Medicine > Science > Computer Science
Journal or Publication Title:	Proceedings of the International Engineering and Technology Management Conference
Publisher:	IEEE Press
ISBN:	078033552X
Official Date:	August 1996
Dates:	Date Event August 1996 Published
Page Range:	pp. 221-225
Status:	Peer Reviewed
Publication Status:	Published
Conference Paper Type:	Paper
Title of Event:	Proceedings of the International Engineering and Technology Management Conference
Type of Event:	Conference
Location of Event:	Vancouver, Canada
Date(s) of Event:	18-20 Aug 1996

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