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Electronic messaging — the lifeline of the global enterprise
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Jakobs, Kai, Procter, Rob and Willliams, R. (1996) Electronic messaging — the lifeline of the global enterprise. In: Proceedings of the International Engineering and Technology Management Conference, Vancouver, Canada, 18-20 Aug 1996. Published in: Proceedings of the International Engineering and Technology Management Conference pp. 221-225. ISBN 078033552X.
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Official URL: http://dx.doi.org/10.1109/IEMC.1996.547819
Abstract
The paper raises some of the issues related to large corporate e-mail systems. A brief discussion of whether or not current functionality suffices is given first. The result of this discussion is then related to the development of corporate e-mail systems. The authors show that a number of problems typically experienced stem from a lack of early strategic thinking. Subsequently, end-user problems of messaging services are discussed, including user training and support and mechanisms in place allowing end-users to forward complaints and suggestions. This is followed by a brief analysis of e-mail's organizational impact.
Item Type: | Conference Item (Paper) | ||||
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Divisions: | Faculty of Science, Engineering and Medicine > Science > Computer Science | ||||
Journal or Publication Title: | Proceedings of the International Engineering and Technology Management Conference | ||||
Publisher: | IEEE Press | ||||
ISBN: | 078033552X | ||||
Official Date: | August 1996 | ||||
Dates: |
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Page Range: | pp. 221-225 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Conference Paper Type: | Paper | ||||
Title of Event: | Proceedings of the International Engineering and Technology Management Conference | ||||
Type of Event: | Conference | ||||
Location of Event: | Vancouver, Canada | ||||
Date(s) of Event: | 18-20 Aug 1996 |
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