Voss, Alex, Procter, Rob and Williams, Robin (2000) Innovation in use : interleaving day-to-day operation and systems development. In: 6th Biennial Participatory Design Conference 2000, New York, 28 Nov-1 Dec 2000. Published in: PDC 2000 : proceedings of the participatory design conference pp. 192-201. ISBN 0966781813.

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Abstract

User-centred approaches to information systems development presume a particular division of labour between 'users' and 'designers' and an organisation of the development process in discrete projects. We present material from a case study that shows how development takes place during the day-today operation of a system and how the social relations in this setting differ from the ones often assumed by both traditional and radical approaches to systems development. We discuss the prospects and limitations of continuous user involvement and the possibility of establishing user-led development processes that take advantage of social learning - processes of domestication and innovation taking place in the context of daily work activities.

Item Type:	Conference Item (Paper)
Divisions:	Faculty of Science, Engineering and Medicine > Science > Computer Science
Journal or Publication Title:	PDC 2000 : proceedings of the participatory design conference
Publisher:	PDC
ISBN:	0966781813
Official Date:	December 2000
Dates:	Date Event December 2000 Published
Page Range:	pp. 192-201
Status:	Peer Reviewed
Publication Status:	Published
Conference Paper Type:	Paper
Title of Event:	6th Biennial Participatory Design Conference 2000
Type of Event:	Conference
Location of Event:	New York
Date(s) of Event:	28 Nov-1 Dec 2000

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