Procter, Rob and Williams, Robin (1996) Beyond design : social learning and computer-supported cooperative work - some lessons from innovation studies. In: Shapiro, Dan and Traunmuller, R. and Tauber, Martin J., (eds.) The Design of Computer Supported Cooperative Work and Groupware Systems. Amsterdam ; New York: North Holland : Elsevier Science, pp. 445-464. ISBN 9780444542250

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Abstract

This paper argues that these attempts are important, but do not represent the sole contribution of the social sciences to the conception, creation and adoption of CSCW. We explore possible lessons from Innovation Studies for the development and prospects for CSCW, and argue that the experiences of existing processes of IT systems design and implementation have important implications for the ways we conceptualise the social learning processes involved in the creation and adoption of technologies. In particular this bears upon: 1) how we conceive CSCW and its relationship with conventional systems design; 2) the relative importance of the initial design of CSCW versus the more widely distributed processes of social learning (or innofusion) involved in its subsequent implementation and diffusion. These insights raise some critical uncertainties surrounding the future development of CSCW and the ways in which social scientists might best contribute to it. We explore some of the ways in which social learning in CSCW could be supported, considering in particular the scope for customisation by end-users, and argue that these must be analysed in the context of broader processes, of change within the organisation, and of feedback from use to future technological supply

Item Type:	Book Item
Divisions:	Faculty of Science, Engineering and Medicine > Science > Computer Science
Journal or Publication Title:	The Design of Computer-Supported Cooperative Work and Groupware Systems
Publisher:	North Holland : Elsevier Science
Place of Publication:	Amsterdam ; New York
ISBN:	9780444542250
Book Title:	The Design of Computer Supported Cooperative Work and Groupware Systems
Editor:	Shapiro, Dan and Traunmuller, R. and Tauber, Martin J.
Official Date:	1996
Dates:	Date Event 1996 Published
Number of Pages:	504
Page Range:	pp. 445-464
Status:	Peer Reviewed
Publication Status:	Published
Conference Paper Type:	Paper
Type of Event:	Conference

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