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Studies of turn-taking in computer-mediated communications

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McKinlay, Andy, Procter, Rob, Masting, Oliver, Woodburn, Robin and Arnott, John (1994) Studies of turn-taking in computer-mediated communications. Interacting with Computers, Vol.6 (No.2). pp. 151-171. doi:10.1016/0953-5438(94)90022-1

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Official URL: http://dx.doi.org/10.1016/0953-5438(94)90022-1

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Abstract

Groupware is designed to provide opportunities for physically dispersed computer users to co-operate in a manner akin to a face-to-face meeting. Little is understood, however, of the factors that might influence its success. One possible factor is ‘floor control’, or turntaking, which is an important feature of face-to-face meetings. The paper describes experiments designed to examine the importance of turn-taking in computer-mediated communications, in comparison with face-to-face conversations, and considers means whereby turntaking behaviour, and hence the effectiveness of groupware, can be improved.

Item Type: Journal Article
Divisions: Faculty of Science > Computer Science
Journal or Publication Title: Interacting with Computers
Publisher: Oxford University Press
ISSN: 0953-5438
Official Date: June 1994
Dates:
DateEvent
June 1994Published
Volume: Vol.6
Number: No.2
Page Range: pp. 151-171
DOI: 10.1016/0953-5438(94)90022-1
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access

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