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Studies of turn-taking in computer-mediated communications
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McKinlay, Andy, Procter, Rob, Masting, Oliver, Woodburn, Robin and Arnott, John (1994) Studies of turn-taking in computer-mediated communications. Interacting with Computers, Vol.6 (No.2). pp. 151-171. doi:10.1016/0953-5438(94)90022-1 ISSN 0953-5438.
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Official URL: http://dx.doi.org/10.1016/0953-5438(94)90022-1
Abstract
Groupware is designed to provide opportunities for physically dispersed computer users to co-operate in a manner akin to a face-to-face meeting. Little is understood, however, of the factors that might influence its success. One possible factor is ‘floor control’, or turntaking, which is an important feature of face-to-face meetings. The paper describes experiments designed to examine the importance of turn-taking in computer-mediated communications, in comparison with face-to-face conversations, and considers means whereby turntaking behaviour, and hence the effectiveness of groupware, can be improved.
| Item Type: | Journal Article | ||||
|---|---|---|---|---|---|
| Divisions: | Faculty of Science, Engineering and Medicine > Science > Computer Science | ||||
| Journal or Publication Title: | Interacting with Computers | ||||
| Publisher: | Oxford University Press | ||||
| ISSN: | 0953-5438 | ||||
| Official Date: | June 1994 | ||||
| Dates: |
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| Volume: | Vol.6 | ||||
| Number: | No.2 | ||||
| Page Range: | pp. 151-171 | ||||
| DOI: | 10.1016/0953-5438(94)90022-1 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published | ||||
| Access rights to Published version: | Restricted or Subscription Access |
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