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Healthcare information giving services : technologies and everyday practicalities
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Clarke, K., Rooksby, J., Rouncefield, Mark, Procter, Rob and Slack, Roger (2006) Healthcare information giving services : technologies and everyday practicalities. Health Informatics Journal, Vol.12 (No.2). pp. 153-164. doi:10.1177/1460458206063810 ISSN 1460-4582.
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Official URL: http://dx.doi.org/10.1177/1460458206063810
Abstract
This paper presents findings from observational studies of work practice in two 'information giving' services - a poisons information service and a mental health helpline - as a precursor to informing the design of such services. Our work high- lights the interactions that constitute the requesting and giving of information and the role of intermediaries in the delivery of recipient-designed information. We propose a shift of focus from the logic of information in system design to one that encompasses the practicalities of information giving.
| Item Type: | Journal Article | ||||
|---|---|---|---|---|---|
| Divisions: | Faculty of Science, Engineering and Medicine > Science > Computer Science | ||||
| Journal or Publication Title: | Health Informatics Journal | ||||
| Publisher: | Sage Publications Ltd. | ||||
| ISSN: | 1460-4582 | ||||
| Official Date: | 2006 | ||||
| Dates: |
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| Volume: | Vol.12 | ||||
| Number: | No.2 | ||||
| Page Range: | pp. 153-164 | ||||
| DOI: | 10.1177/1460458206063810 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published | ||||
| Access rights to Published version: | Restricted or Subscription Access |
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