Jakobs, Kai, Procter, Rob and Williams, Robin (1997) Introducing IT : lessons from case studies of e-mail. In: Factory 2000, Cambridge, 2-4 Apr 1997. Published in: Factory 2000 - The Technology Exploitation Process, Fifth International Conference, Vol.1997 (No.435). pp. 145-152. ISBN 0852966822. doi:10.1049/cp:19970136

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Abstract

Adoption and implementation of electronic messaging systems in large international organisations creates a number of non-technical problems. Based on results of case studies of organisational implementations of e-mail services these issues are identified and discussed, and the strategies employed to overcome them analysed. Subsequently, end-user issues related to messaging services are discussed. We examine the different degrees of user training and support offered, and the mechanisms in place allowing end-users to contribute to subsequent service developments and enhancements. We conclude with recommendations for tackling some of the problems observed

Item Type:	Conference Item (Paper)
Divisions:	Faculty of Science, Engineering and Medicine > Science > Computer Science
Journal or Publication Title:	Factory 2000 - The Technology Exploitation Process, Fifth International Conference
ISBN:	0852966822
Book Title:	Fifth International Conference on FACTORY 2000 - The Technology Exploitation Process
Official Date:	1997
Dates:	Date Event 1997 Published
Volume:	Vol.1997
Number:	No.435
Page Range:	pp. 145-152
DOI:	10.1049/cp:19970136
Status:	Peer Reviewed
Publication Status:	Published
Conference Paper Type:	Paper
Title of Event:	Factory 2000
Type of Event:	Conference
Location of Event:	Cambridge
Date(s) of Event:	2-4 Apr 1997

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