
The Library
Introducing IT : lessons from case studies of e-mail
Tools
Jakobs, Kai, Procter, Rob and Williams, Robin (1997) Introducing IT : lessons from case studies of e-mail. In: Factory 2000, Cambridge, 2-4 Apr 1997. Published in: Factory 2000 - The Technology Exploitation Process, Fifth International Conference, Vol.1997 (No.435). pp. 145-152. ISBN 0852966822. doi:10.1049/cp:19970136
Research output not available from this repository.
Request-a-Copy directly from author or use local Library Get it For Me service.
Official URL: http://dx.doi.org/10.1049/cp:19970136
Abstract
Adoption and implementation of electronic messaging systems in large international organisations creates a number of non-technical problems. Based on results of case studies of organisational implementations of e-mail services these issues are identified and discussed, and the strategies employed to overcome them analysed. Subsequently, end-user issues related to messaging services are discussed. We examine the different degrees of user training and support offered, and the mechanisms in place allowing end-users to contribute to subsequent service developments and enhancements. We conclude with recommendations for tackling some of the problems observed
Item Type: | Conference Item (Paper) | ||||
---|---|---|---|---|---|
Divisions: | Faculty of Science, Engineering and Medicine > Science > Computer Science | ||||
Journal or Publication Title: | Factory 2000 - The Technology Exploitation Process, Fifth International Conference | ||||
ISBN: | 0852966822 | ||||
Book Title: | Fifth International Conference on FACTORY 2000 - The Technology Exploitation Process | ||||
Official Date: | 1997 | ||||
Dates: |
|
||||
Volume: | Vol.1997 | ||||
Number: | No.435 | ||||
Page Range: | pp. 145-152 | ||||
DOI: | 10.1049/cp:19970136 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Conference Paper Type: | Paper | ||||
Title of Event: | Factory 2000 | ||||
Type of Event: | Conference | ||||
Location of Event: | Cambridge | ||||
Date(s) of Event: | 2-4 Apr 1997 |
Request changes or add full text files to a record
Repository staff actions (login required)
![]() |
View Item |