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Performance measurement in the public sector in England : searching for the golden thread
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Micheli, Pietro and Neely, Andy (2010) Performance measurement in the public sector in England : searching for the golden thread. Public Administration Review, Volume 70 (Number 4). pp. 591-600. doi:10.1111/j.1540-6210.2010.02180.x ISSN 0033-3352.
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Official URL: http://dx.doi.org/10.1111/j.1540-6210.2010.02180.x
Abstract
Despite the significant volume of studies on public sector performance measurement, a paucity of empirical research describes in detail the systems and processes used at different levels of government to measure and manage performance. This study focuses on the experience of Public Service Agreements in the public sector in England. In particular, the impact of a centralized, performance measurement-driven approach on public service delivery is analyzed using case studies in a health care and a police organization. Despite efforts to introduce a “golden thread” to link different levels of the public sector hierarchy, in both cases, there was relatively low consistency in terms of performance indicators, targets, and priorities. Significant implications are evident for the design and role of performance targets and indicators, for the possibility to align frameworks at different levels of the public sector, and for the importance of feedback loops in measurement systems.
Item Type: | Journal Article | ||||
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Divisions: | Faculty of Social Sciences > Warwick Business School | ||||
Journal or Publication Title: | Public Administration Review | ||||
Publisher: | Wiley-Blackwell Publishing, Inc. | ||||
ISSN: | 0033-3352 | ||||
Official Date: | July 2010 | ||||
Dates: |
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Volume: | Volume 70 | ||||
Number: | Number 4 | ||||
Page Range: | pp. 591-600 | ||||
DOI: | 10.1111/j.1540-6210.2010.02180.x | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access |
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