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Enterprise systems projects : the role of liminal space in enterprise systems implementation
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Wagner, Erica L., Newell, Susan and Kay, William K. (2012) Enterprise systems projects : the role of liminal space in enterprise systems implementation. Journal of Information Technology, Volume 27 (Number 4). pp. 259-269. doi:10.1057/jit.2012.22 ISSN 0268-3962.
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Official URL: http://dx.doi.org/10.1057/jit.2012.22
Abstract
We investigate information systems (IS) projects as a liminal space ‘betwixt and between’ the status quo and the new environment, using a case study of the implementation of an enterprise system (ES). This liminal space provides a stabilizing platform whereupon the project team can develop new and potentially transformative IS. However, after a project team has completed its initial IS design for roll-out, this liminal space must be bridged to incorporate process-generated learning and new systems back into the organizational working environment. We demonstrate how this bridging involves negotiations that attempt to reconcile divergent perspectives by adopting a conciliatory or peacemaking attitude. As such, our analysis focuses on the IS project as a multi-phased process that includes the creation of a liminal space for the project team during development and on the negotiations that ensure the ES becomes a working IS in the post-implementation environment.
| Item Type: | Journal Article | ||||
|---|---|---|---|---|---|
| Divisions: | Faculty of Social Sciences > Warwick Business School > Information Systems & Management Faculty of Social Sciences > Warwick Business School |
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| Journal or Publication Title: | Journal of Information Technology | ||||
| Publisher: | Palgrave Macmillan Ltd. | ||||
| ISSN: | 0268-3962 | ||||
| Official Date: | 2012 | ||||
| Dates: |
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| Volume: | Volume 27 | ||||
| Number: | Number 4 | ||||
| Page Range: | pp. 259-269 | ||||
| DOI: | 10.1057/jit.2012.22 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published | ||||
| Access rights to Published version: | Restricted or Subscription Access |
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