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A novel tool for organisational learning and its impact on safety culture in a hospital dispensary
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Sujan, Mark-Alexander (2012) A novel tool for organisational learning and its impact on safety culture in a hospital dispensary. Reliability Engineering & System Safety, Volume 101 . pp. 21-34. doi:10.1016/j.ress.2011.12.021 ISSN 0951-8320.
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WRAP_Sujan_primo_ress_2012_web.pdf - Accepted Version Download (1878Kb) | Preview |
Official URL: http://dx.doi.org/10.1016/j.ress.2011.12.021
Abstract
Incident reporting as a key mechanism for organisational learning and the establishment of a stronger safety culture are pillars of the current patient safety movement. Studies have suggested that incident reporting in healthcare does not achieve its full potential due to serious barriers to reporting and that sometimes staff may feel alienated by the process. The aim of the work reported in this paper was to prototype a novel approach to organisational learning that allows an organisation to assess and to monitor the status of processes that often give rise to latent failure conditions in the work environment, and to assess whether and through which mechanisms participation in this approach affects local safety culture. The approach was prototyped in a hospital dispensary using Plan-Do-Study-Act (PDSA) cycles, and the effect on safety culture was described qualitatively through semi-structured interviews. The results suggest that the approach has had a positive effect on the safety culture within the dispensary, and that staff perceive the approach to be useful and usable.
| Item Type: | Journal Article | ||||
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| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine R Medicine > RS Pharmacy and materia medica |
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| Divisions: | Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School > Health Sciences Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School |
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| Library of Congress Subject Headings (LCSH): | Great Britain. National Health Service, Patients -- Great Britain, Hospital pharmacies -- Great Britain, Patients -- Safety measures -- Data processing, Interviews -- Great Britain, Hopsital pharmacies -- Management -- Great Britain | ||||
| Journal or Publication Title: | Reliability Engineering & System Safety | ||||
| Publisher: | Elsevier Ltd. | ||||
| ISSN: | 0951-8320 | ||||
| Official Date: | May 2012 | ||||
| Dates: |
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| Volume: | Volume 101 | ||||
| Page Range: | pp. 21-34 | ||||
| DOI: | 10.1016/j.ress.2011.12.021 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published | ||||
| Access rights to Published version: | Restricted or Subscription Access | ||||
| Date of first compliant deposit: | 25 December 2015 | ||||
| Date of first compliant Open Access: | 25 December 2015 | ||||
| Funder: | Health Foundation (Great Britain) (HF) |
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