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The growth of services : towards a better understanding of service measurement, performance and innovation
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Battisti, Giuliana, Dwivedi, Yogesh K., Kuah, Adrian T. H. and Lages, Cristiana R. (2010) The growth of services : towards a better understanding of service measurement, performance and innovation. London: AIM. (AIM Executive Briefing Series).
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Abstract
In an increasingly globalised world economy, firms in the developed world are encouraged to move up the value chain in order to remain competitive. In many cases this means offering services, either as a stand alone, or increasingly as a complement to existing products, either alongside or directly incorporated into those products.
Item Type: | Report | ||||
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Subjects: | H Social Sciences > HC Economic History and Conditions H Social Sciences > HD Industries. Land use. Labor T Technology > T Technology (General) |
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Divisions: | Faculty of Social Sciences > Warwick Business School > Strategy & International Business Faculty of Social Sciences > Warwick Business School |
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Library of Congress Subject Headings (LCSH): | Service industries, Service industries--Great Britain, Technological innovations, Technological innovations--Great Britain, Service industries--Technological innovations | ||||
Series Name: | AIM Executive Briefing Series | ||||
Publisher: | AIM | ||||
Place of Publication: | London | ||||
ISBN: | 9781906087326 | ||||
Official Date: | 2010 | ||||
Dates: |
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Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Open Access (Creative Commons) |
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