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Don't make me the bad guy : organizational norms, self-monitoring, and the mum effect
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Marler, Laura E., McKee, D'Lisa N., Cox, Susie S., Simmering, Marcia J. and Allen, David G. (2012) Don't make me the bad guy : organizational norms, self-monitoring, and the mum effect. Journal of Managerial Issues, Volume 24 (Number 1). p. 97.
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Abstract
Commonly, organizational members faced with giving negative feedback find themselves in an uncomfortable situation and fail to share negative information (e.g., Manzoni, 2002; Harvey et al., 2009). Unfortunately, the failure to communicate bad news or give negative feedback can have disastrous consequences. For instance, in airline crashes, the NTSB (2000) reports that a substantial number of accidents may occur, in part, due to the failure of the co-pilot to speak-up when the captain has made an error. The August, 1997, Korean Air Flight 801 crash is attributed in part to the failure of the co-pilot and engineer to speak up about their awareness of instrument and altitude problems. Pilot errors went unchallenged, and as a result, the crew was unable to correct the flight path in time (NTSB, 2000). However, not all instances of mum lead to such dire ends. Smith, Keil, and Depledge (2001) provide the example of a failed joint venture of Marriott, Hilton, and Budget Rent-a-Car where those operating the failing reservation system reported that important technical and performance problems had not been shared with all parties, thus creating both ethical and financial problems for all involved.
| Item Type: | Journal Article | ||||
|---|---|---|---|---|---|
| Divisions: | Faculty of Social Sciences > Warwick Business School | ||||
| Journal or Publication Title: | Journal of Managerial Issues | ||||
| Publisher: | Pittsburg State University * Department of Economics, Finance & Banking | ||||
| ISSN: | 1045-3695 | ||||
| Official Date: | 2012 | ||||
| Dates: |
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| Volume: | Volume 24 | ||||
| Number: | Number 1 | ||||
| Page Range: | p. 97 | ||||
| Status: | Peer Reviewed | ||||
| Publication Status: | Published | ||||
| Access rights to Published version: | Restricted or Subscription Access |
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