Hoek, Remko I. van‏, Johnson, Mark, Godsell, Janet and Birtwistle, Andy (2010) Changing chains : three case studies of the change management needed to reconfigure European supply chains. The International Journal of Logistics Management, Volume 21 (Number 2). pp. 230-250. doi:10.1108/09574091011071933 ISSN 0957-4093.

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Abstract

Purpose: Many supply chain reconfiguration programs are launched each year. Despite a wealth of knowledge existing in the general management domain, there has been little work within the supply chain management domain on change. That which does exist deals with change to a technical – as opposed to non-technical – system. This leaves out many of the social and behavioral aspects of change. This paper aims to address this gap.

Design/methodology/approach: The paper synthesized the general management and supply chain literature on change to create a framework to explore change within three supply chains. A multiple case study approach was adopted for the research. Longitudinal and quasi-longitudinal data were gathered and template analysis utilized to explore the cases contexts and the design choices they made in each of the change programmes.

Findings: In all three cases, the change is non-linear and required re-planning and learning throughout the change effort to build the capacity and capability for change. In all three cases, the success of the change is facilitated through the use of cross-functional teams.

Originality/value: Change leaders were involved in the research through co-authorship and a unique set of cross-case lessons learned were generated. The framework used in the analysis incorporates considerations previously ignored in the supply chain literature, including the non-linear, non-processual nature of change.

Item Type:	Journal Article
Divisions:	Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group)
Journal or Publication Title:	The International Journal of Logistics Management
Publisher:	Emerald Group Publishing Ltd.
ISSN:	0957-4093
Official Date:	2010
Dates:	Date Event 2010 Published
Volume:	Volume 21
Number:	Number 2
Page Range:	pp. 230-250
DOI:	10.1108/09574091011071933
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access
Related URLs:	Related item in WRAP

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