Allen, David G. and Griffeth, Rodger W. (1997) Vertical and lateral information processing : the effects of gender, employee classification level, and media richness on communication and work outcomes. Human Relations, Volume 50 (Number 10). pp. 1239-1260. doi:10.1023/A:1016978322261

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Abstract

Data from 666 employees of a large midwesterntelephone company were analyzed to identifycommunication pattern differences between: (a) males andfemales; (b) exempt and nonexempt employees; and (c)employees using rich and lean communication media. MANOVAand discriminant function analyses results indicatedfemales sent less information to supervisors andexperienced less information overload than males. Exempt employees interacted more with department headsand sent less information to peers than nonexemptemployees. Those using the richest media communicatedmore with supervisors while those using the leanest media received most of their information fromdepartment heads. Additionally, interaction effects weredetected. Discussion is advanced on how these findingsmight be used to improve intraorganizational communication.

Item Type:	Journal Article
Divisions:	Faculty of Social Sciences > Warwick Business School
Journal or Publication Title:	Human Relations
Publisher:	Sage Publications Ltd.
ISSN:	0018-7267
Official Date:	1997
Dates:	Date Event 1997 Published
Volume:	Volume 50
Number:	Number 10
Page Range:	pp. 1239-1260
DOI:	10.1023/A:1016978322261
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access

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