When it pays to be friendly: employment relationships and emotional labour in hairstyling
Cohen, Rachel Lara. (2010) When it pays to be friendly: employment relationships and emotional labour in hairstyling. Sociological Review, Vol.58 (No.2). pp. 197-218. ISSN 0038-0261Full text not available from this repository.
Official URL: http://dx.doi.org/10.1111/j.1467-954X.2010.01900.x
This article examines worker-client relationships in hairstyling. Data are drawn from interviews with 15 hourly-paid and 32 self-employed hairstylists and a self-administered survey. Relations of employment are found to be central to the deployment of emotional labour. Self-employed owner-operators are highly dependent on clients, rely on deep-acting, enact favours, and are prone to emotional breaking points when they fail to realise their 'congealed service'. In contrast, hourly-paid stylists perform surface acting, resist unpaid favours and experience fewer breaking points. Methodologically this article demonstrates the importance of comparative employment relations analysis (CERA) for exposing the relationship between employment structures and labour process experiences.
|Item Type:||Journal Article|
|Subjects:||H Social Sciences > HM Sociology|
|Divisions:||Faculty of Social Sciences > Sociology|
|Journal or Publication Title:||Sociological Review|
|Publisher:||Wiley-Blackwell Publishing Ltd.|
|Official Date:||May 2010|
|Number of Pages:||22|
|Page Range:||pp. 197-218|
|Access rights to Published version:||Restricted or Subscription Access|
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