Cohen, Rachel Lara. (2010) When it pays to be friendly: employment relationships and emotional labour in hairstyling. Sociological Review, Vol.58 (No.2). pp. 197-218. ISSN 0038-0261

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Abstract

This article examines worker-client relationships in hairstyling. Data are drawn from interviews with 15 hourly-paid and 32 self-employed hairstylists and a self-administered survey. Relations of employment are found to be central to the deployment of emotional labour. Self-employed owner-operators are highly dependent on clients, rely on deep-acting, enact favours, and are prone to emotional breaking points when they fail to realise their 'congealed service'. In contrast, hourly-paid stylists perform surface acting, resist unpaid favours and experience fewer breaking points. Methodologically this article demonstrates the importance of comparative employment relations analysis (CERA) for exposing the relationship between employment structures and labour process experiences.

Item Type:	Journal Article
Subjects:	H Social Sciences > HM Sociology
Divisions:	Faculty of Social Sciences > Sociology
Journal or Publication Title:	Sociological Review
Publisher:	Wiley-Blackwell Publishing Ltd.
ISSN:	0038-0261
Date:	May 2010
Volume:	Vol.58
Number:	No.2
Number of Pages:	22
Page Range:	pp. 197-218
Identification Number:	10.1111/j.1467-954X.2010.01900.x
Status:	Peer Reviewed
Publication Status:	Published
Access rights to Published version:	Restricted or Subscription Access
URI:	http://wrap.warwick.ac.uk/id/eprint/5978

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