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Lean management systems : creating a culture of continuous quality improvement
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Clark, D. M., Silvester, Kate and Knowles, S. (2013) Lean management systems : creating a culture of continuous quality improvement. Journal of Clinical Pathology, volume 66 (Number 8). pp. 638-643. doi:10.1136/jclinpath-2013-201553 ISSN 0021-9746.
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Official URL: http://dx.doi.org/10.1136/jclinpath-2013-201553
Abstract
This is the first in a series of articles describing the application of Lean management systems to Laboratory Medicine. Lean is the term used to describe a principlebased continuous quality improvement (CQI) management system based on the Toyota production system (TPS) that has been evolving for over 70 years. Its origins go back much further and are heavily influenced by the work of W Edwards Deming and the scientific method that forms the basis of most quality management systems. Lean has two fundamental elements - a systematic approach to process improvement by removing waste in order to maximise value for the end-user of the service and a commitment to respect, challenge and develop the people who work within the service to create a culture of continuous improvement. Lean principles have been applied to a growing number of Healthcare systems throughout the world to improve the quality and cost-effectiveness of services for patients and a number of laboratories from all the pathology disciplines have used Lean to shorten turnaround times, improve quality (reduce errors) and improve productivity. Increasingly, models used to plan and implement large scale change in healthcare systems, including the National Health Service (NHS) change model, have evidence-based improvement methodologies (such as Lean CQI) as a core component. Consequently, a working knowledge of improvement methodology will be a core skill for Pathologists involved in leadership and management.
Item Type: | Journal Article | ||||
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Divisions: | Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School > Health Sciences Faculty of Science, Engineering and Medicine > Medicine > Warwick Medical School |
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Journal or Publication Title: | Journal of Clinical Pathology | ||||
Publisher: | B M J Group | ||||
ISSN: | 0021-9746 | ||||
Official Date: | 11 June 2013 | ||||
Dates: |
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Volume: | volume 66 | ||||
Number: | Number 8 | ||||
Page Range: | pp. 638-643 | ||||
DOI: | 10.1136/jclinpath-2013-201553 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access |
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