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What theories and questions can be brought to bear in support of achieving consumer-centric supply chains?
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Ward, Peter M. and Sarley, David (2014) What theories and questions can be brought to bear in support of achieving consumer-centric supply chains? Working Paper. Coventry: Warwick Manufacturing Group. WMG Service Systems Research Group Working Paper Series (Number 05/14).
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Official URL: http://www2.warwick.ac.uk/fac/sci/wmg/research/bus...
Abstract
This paper aims to consider the concept of consumer-centric supply chains and how it can be achieved. It first provides a definition of "consumer-centric" in the Service-Dominant (S-D) logic space, then looks at the end-to-end process of realising value. It then considers the state of theory development in supply chains and S-D logic before concluding both that there are no formal underpinning theories for either and that there is a gap between the two parts of the end-to-end process. Finally it proposes some possibilities for bridging the gap before raising the questions that should now be answered if we are to achieve consumer-centric supply chains. A new supply chain construct, the “last yard”, is proposed, which in S-D logic is the "first yard". We present some initial thinking from our research and experience, after which we seek raise questions which aim to challenge others to offer their own ideas. Our practical focus is health supply chains but we believe the concepts to be widely relevant and of general applicability.
Item Type: | Working or Discussion Paper (Working Paper) | ||||
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Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||
Divisions: | Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group) | ||||
Library of Congress Subject Headings (LCSH): | Business logistics | ||||
Series Name: | WMG Service Systems Research Group Working Paper Series | ||||
Publisher: | Warwick Manufacturing Group | ||||
Place of Publication: | Coventry | ||||
ISSN: | 2049-4297 | ||||
Official Date: | June 2014 | ||||
Dates: |
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Number: | Number 05/14 | ||||
Institution: | University of Warwick | ||||
Status: | Peer Reviewed | ||||
Access rights to Published version: | Open Access (Creative Commons) | ||||
Description: | Presented at the 23rd Annual Frontiers in Service Conference, Miami, Florida: June 26 -29, 2014. |
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