Skip to content Skip to navigation
University of Warwick
  • Study
  • |
  • Research
  • |
  • Business
  • |
  • Alumni
  • |
  • News
  • |
  • About

University of Warwick
Publications service & WRAP

Highlight your research

  • WRAP
    • Home
    • Search WRAP
    • Browse by Warwick Author
    • Browse WRAP by Year
    • Browse WRAP by Subject
    • Browse WRAP by Department
    • Browse WRAP by Funder
    • Browse Theses by Department
  • Publications Service
    • Home
    • Search Publications Service
    • Browse by Warwick Author
    • Browse Publications service by Year
    • Browse Publications service by Subject
    • Browse Publications service by Department
    • Browse Publications service by Funder
  • Help & Advice
University of Warwick

The Library

  • Login
  • Admin

The Warwick patient experiences framework : patient-based evidence in clinical guidelines

Tools
- Tools
+ Tools

Staniszewska, Sophie, Boardman, Felicity K., Gunn, Lee, Roberts, Julie, Clay, Diane, Seers, Kate, Brett, Jo, Avital, Liz, Bullock, Ian and O' Flynn, N. (2014) The Warwick patient experiences framework : patient-based evidence in clinical guidelines. International Journal for Quality in Health Care, Volume 26 (Number 2). pp. 151-157. doi:10.1093/intqhc/mzu003

Research output not available from this repository, contact author.
Official URL: http://dx.doi.org/10.1093/intqhc/mzu003

Request Changes to record.

Abstract

Objective: This paper presents the development of the Warwick Patient Experiences Framework (WaPEF) and describes how it informed the development of the NICE Guidance and Quality Standard, ‘Patient experience in adult NHS services: improving the experience of care for people using adult NHS services’.
Design: The WaPEF was developed using a thematic qualitative overview that utilized a systematic review approach. Search strategies were developed, inclusion and exclusion criteria developed and data extracted from papers.
Results: The WaPEF identifies seven key generic themes that are important to a high-quality patient experience: patient as active participant, responsiveness of services, an individualized approach, lived experience, continuity of care and relationships, communication, information and support.
Conclusions: The WaPEF is the first patient experiences framework with an explicit link to an underpinning patient evidence base, linking themes and sub-themes with specific references. The WaPEF informed the structure and content of the NICE Patient Experiences Guidance. The guidance, published in February 2012, will form a key part of the NHS Outcomes: Framework in the UK for the future evaluation of health and social care. The proposed framework could be adapted to other country contexts and settings.

Item Type: Journal Article
Divisions: Faculty of Medicine > Warwick Medical School > Health Sciences
Faculty of Medicine > Warwick Medical School > Health Sciences > Warwick Research in Nursing > Royal College of Nursing Research Institute (RCN) (- July 2017)
Faculty of Medicine > Warwick Medical School > Health Sciences > Social Science & Systems in Health (SSSH)
Faculty of Medicine > Warwick Medical School
Journal or Publication Title: International Journal for Quality in Health Care
Publisher: Oxford University Press
ISSN: 1353-4505
Official Date: 1 April 2014
Dates:
DateEvent
1 April 2014Published
20 February 2014Available
13 January 2014Accepted
Volume: Volume 26
Number: Number 2
Page Range: pp. 151-157
DOI: 10.1093/intqhc/mzu003
Status: Peer Reviewed
Publication Status: Published

Request changes or add full text files to a record

Repository staff actions (login required)

View Item View Item
twitter

Email us: wrap@warwick.ac.uk
Contact Details
About Us