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External linkages, R&D and innovation performance in US business services

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Love, James H. and Mansury, Mica Ariana (2007) External linkages, R&D and innovation performance in US business services. Industry & Innovation, Volume 14 (Number 5). pp. 477-496. doi:10.1080/13662710701711380

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Official URL: http://dx.doi.org/10.1080/13662710701711380

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Abstract

This paper examines the innovation performance of 206 US business services firms. Results suggest that external linkages, particularly with customers, suppliers and strategic alliances, significantly enhance innovation performance in terms of the introduction of new services. A highly qualified workforce increases the probability of service and organizational innovation, and increases the extent of a firm's innovation, but unqualified employees also play an important role. Contrasting with some earlier research on services, the presence of formal and informal R&D significantly increases the extent of new‐to‐market and new‐to‐firm innovation.

Item Type: Journal Article
Divisions: Faculty of Social Sciences > Warwick Business School > Strategy & International Business
Faculty of Social Sciences > Warwick Business School
Journal or Publication Title: Industry & Innovation
Publisher: Routledge
ISSN: 1366-2716
Official Date: December 2007
Dates:
DateEvent
December 2007Published
Volume: Volume 14
Number: Number 5
Page Range: pp. 477-496
DOI: 10.1080/13662710701711380
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access

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