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Understanding style, language and etiquette in email communication in higher education : a survey

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Lewin-Jones, Jenny and Mason, Victoria (2014) Understanding style, language and etiquette in email communication in higher education : a survey. Research in Post-Compulsory Education, Volume 19 (Number 1). pp. 75-90. doi:10.1080/13596748.2014.872934

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Official URL: http://dx.doi.org/10.1080/13596748.2014.872934

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Abstract

This study investigates academic staff and student attitudes to style and etiquette of emails. Data were collected through two online staff and student surveys. Reported use and acceptability of particular features of email style were assessed. Open-ended responses yielded four themes: the balance between formality and informality, relationships, evolution in communications over time, and mutual expectations. These themes are discussed with reference to linguistic features of email style, theories of accommodation, and politeness studies. Points of guidance to students and staff on appropriate use and construction of email in higher education are indicated.

Item Type: Journal Article
Divisions: Faculty of Medicine > Warwick Medical School > Health Sciences
Journal or Publication Title: Research in Post-Compulsory Education
Publisher: Routledge
ISSN: 1359-6748
Official Date: 5 March 2014
Dates:
DateEvent
5 March 2014Published
4 April 2013Accepted
27 June 2012Submitted
Volume: Volume 19
Number: Number 1
Page Range: pp. 75-90
DOI: 10.1080/13596748.2014.872934
Status: Peer Reviewed
Publication Status: Published
Access rights to Published version: Restricted or Subscription Access

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