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Understanding style, language and etiquette in email communication in higher education : a survey
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Lewin-Jones, Jenny and Mason, Victoria (2014) Understanding style, language and etiquette in email communication in higher education : a survey. Research in Post-Compulsory Education, Volume 19 (Number 1). pp. 75-90. doi:10.1080/13596748.2014.872934
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Official URL: http://dx.doi.org/10.1080/13596748.2014.872934
Abstract
This study investigates academic staff and student attitudes to style and etiquette of emails. Data were collected through two online staff and student surveys. Reported use and acceptability of particular features of email style were assessed. Open-ended responses yielded four themes: the balance between formality and informality, relationships, evolution in communications over time, and mutual expectations. These themes are discussed with reference to linguistic features of email style, theories of accommodation, and politeness studies. Points of guidance to students and staff on appropriate use and construction of email in higher education are indicated.
| Item Type: | Journal Article | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Divisions: | Faculty of Medicine > Warwick Medical School > Health Sciences | ||||||||
| Journal or Publication Title: | Research in Post-Compulsory Education | ||||||||
| Publisher: | Routledge | ||||||||
| ISSN: | 1359-6748 | ||||||||
| Official Date: | 5 March 2014 | ||||||||
| Dates: |
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| Volume: | Volume 19 | ||||||||
| Number: | Number 1 | ||||||||
| Page Range: | pp. 75-90 | ||||||||
| DOI: | 10.1080/13596748.2014.872934 | ||||||||
| Status: | Peer Reviewed | ||||||||
| Publication Status: | Published | ||||||||
| Access rights to Published version: | Restricted or Subscription Access |
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